How a Central European MNO Enabled Convergent Billing

Learn how a Central European MNO modernized billing with real-time charging, a unified catalog, and convergent monetization.

Company:

Tier-1 MNO (Europe)

Background

A leading Central European MNO needed a modern monetization foundation. Separate prepaid and postpaid systems slowed growth and blocked real-time control. Without a unified catalog or real-time charging, the operator struggled to launch convergent bundles and deliver a consistent customer experience.

Challenge

The operator’s legacy BSS was fragmented across prepaid and postpaid, lacked a converged product catalog, and relied on batch rating. Integrations to CRM, ERP, and network elements were complex, while daily reporting and monthly bill runs required manual work. On‑prem hardware created maintenance overhead and slowed deployment.

Solution

With unified prepaid/postpaid billing, a converged catalog, and real‑time charging, the operator now launches products faster, improves revenue assurance, and reduces operational effort. Automation lowers costs, while customers benefit from clearer billing, more predictable usage control, and a more consistent overall service experience.

Benefits

One Unified Platform for Prepaid and Postpaid Customers

Tridens Monetization unifies prepaid and postpaid on a single charging and billing engine, eliminating duplication across rating, balance management, and customer data. Instead of two separate processes, the operator now manages all subscribers through a single account and balance structure. This enables consistent charging logic, a unified customer view, and simplified care interactions. Product teams can build offers once and apply them across all customer types without custom work. The consolidation also eliminates batch reconciliation, reduces errors, and ensures all services—voice, data, SMS, TV, fixed—flow through the same real-time pipeline.

One Converged Product Catalog for All Services

A converged catalog allows every service—mobile, fixed, TV, data, add-ons, bundles—to be defined, priced, and launched from one place. This gives business teams full control while removing their dependency on IT. Instead of maintaining separate catalogs for different technologies or customer segments, the operator now configures plans once and reuses them across prepaid, postpaid, B2C, and B2B. Shared groups, family plans, corporate packages, loyalty logic, and cross-service bundles are all supported natively. The unified structure reduces launch time, eliminates inconsistencies, and enables fast expansion into new services or regions.

Real-Time Online Charging for Full Revenue and Usage Control

Real-time charging ensures every session—voice, data, SMS, roaming, OTT, or fixed service—is rated instantly. Balances update immediately, enabling precise credit control, spend protection, and proactive notifications. With online charging, the operator prevents bill shock, enforces fair-use policies, manages roaming limits, and applies throttling or upsell prompts at the exact moment usage occurs. Marketing gains the ability to run real-time promotions, time-based offers, or dynamic pricing. Customer care teams see up-to-date balances and usage, improving transparency and trust. Real-time OCS removes the need for batch rating and brings full revenue assurance.