Discover how BSS in telecom revolutionizes customer management and operational efficiency in the telecommunications industry.
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Industry size for BSS/OSS was valued at $67.7 billion in 2023.
Many telecommunications and service providers are undergoing digital transformation to enhance their business operations.
That’s one of the reasons the market is expected to reach $173.6 billion by 2032, exhibiting a growth rate (CAGR) of 12.5% between 2024 and 2032.
What is BSS?
BSS (Business Support System) is a software architecture that supports various business operations by focusing on the customer-facing aspects of an organization.
BSS provides customer insights, real-time analytics and introduces new revenue-generating services.
It’s commonly used alongside an OSS (Operational Support System), which handles network-facing operations for the whole ecosystem.
What is BSS in Telecom?
BSS in telecom is a must-have for telecom service providers.
It provides a comprehensive view of customer activities, preferences, and service usage.
This improves customer relationship management.
BSS is also vital for managing complex billing, especially with the rising trend of bundled service offerings.
It also supports real-time billing and charging, ensuring accurate revenue collection.
What Makes a Good BSS?
A good BSS provides:
- seamless integration,
- enhanced billing and invoicing,
- a user-friendly portal,
- and robust security mechanisms.
It also helps with updates to pricing plans, service offerings, and customer management processes.
Good business support systems are necessary to keep up with:
- market demands,
- regulatory requirements,
- and technological advancements in the telecommunications sector.
They should handle complex billing well, making prepaid/postpaid, and other telco billing types easier to manage.
Telcos prefer cloud deployment for BSS because it offers better scalability, flexibility, and cost-effectiveness.
In 2023, cloud BSS represented around 32% of the global BSS market.
Cloud adoption percentage is expected to grow in the coming years, with more telco providers utilizing cloud benefits.
Deployment model does not strictly define a good BSS, however, many industry experts prefer cloud-based solutions over on-premise.
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Telecom BSS Architecture
BSS architecture in telecom is divided into four layers.
Each layer has a different role.
When combined, they create a good BSS that efficiently manages all tasks for telco businesses.
- Presentation Layer: Provides the user interface for customers and customer service representatives to manage telecom services, view bills, and handle support inquiries.
- Application Layer: Responsible for executing telecom operations related to billing, customer relationship management (CRM), and service order processing.
- Data Layer: Ensures secure access to all the vital information required for telecom business operations, like call records, usage data, and billing details.
- Integration Layer: Enables seamless communication and data exchange between BSS (Business Support Systems) and other systems, like OSS (Operational Support Systems) to ensure smooth service delivery and network management.
BSS Components in Telecom
Most Impactful Components of a Telecom BSS
The most impactful components a telecom BSS should cover are
- subscription management,
- customer management
- and revenue management.
Additional Telecom BSS Components
There are several additional components that should be included in robust telecom business support systems:
- CRM (Customer Relationship Management): Enhances customer interactions and personalizes services.
- Product Catalog Management: Organizes telecom plans and services, helps in marketing and customer selection.
- Sharing and Hierarchy: Manages multi-line and hierarchical payment plans for families and businesses.
- Order Management: Handles the entire lifecycle of an order.
- Subscription Management: Order management for digital logistics, crucial for managing subscriptions, renewals and cancellations.
- Billing System: Ensures accurate billing, manages payments, and provides detailed information.
- Revenue Management: Focuses on revenue assurance, fraud management and cost control.
- Self-Service Portals: Empowers customers to manage their accounts and services independently through dedicated telco apps.
- Service Provisioning: Activates and configures services for efficient delivery.
Business Support System Examples
Let’s look at some examples of leading BSS and OSS software solution providers and their key features that distinguish them from their competition.
Amdocs BSS/OSS
Amdocs is a leading software service provider in the communications and media industry.
Known for innovative solutions, Amdocs provides a strong customer-centric approach, powered by AI-driven insights and scalable cloud infrastructure.
Key Features:
- Advanced analytics for data-driven decision making.
- Agile service deployment for quick market response.
- Comprehensive customer management and billing solutions.
Ericsson BSS/OSS
Ericsson is a global leader in telecom equipment and services.
They offer a wide range of cloud BSS solutions to enhance connectivity alongside OSS solutions for superior network management.
Key Features:
- Comprehensive portfolio of digital BSS solutions.
- Robust network orchestration and automation capabilities.
Oracle BSS/OSS
Oracle provides powerful BSS solutions for streamlined telecom operations and enhanced customer engagement.
Oracle’s extensive cloud infrastructure optimizes its BSS solutions for efficiency and scalability.
Key Features:
- Integrated billing and revenue management systems.
- Advanced CRM tools to improve customer satisfaction.
- Comprehensive service order management for seamless activation and provisioning.
Tridens Monetization for Telecommunications
Tridens offers a tailored and personalized BSS/OSS solution, designed for telecom industry professionals.
We ensure that your business receives dedicated and easily accessible customer support.
Our cloud-native BSS software that’s tailored to your management needs, simplifies your telecom operations, making it easier than ever to enhance efficiency.
Ready to transform your telecom operations with a partner who understands your needs?
Discover how Tridens Monetization for Communications can help you succeed.
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