Service desk with full customer context

Manage customer and internal requests, teams, and SLAs in one workspace. Connect every ticket to customer records and operational events, with AI to support your team.

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Trusted by industry leaders. Built for complex operations.

Manage tickets, teams, and SLAs in one place

Receive, assign, prioritize, and track customer and internal requests from one workspace.

Connect requests from Tridens Self-Care, manage team ownership and SLAs, and monitor support performance through configurable dashboards.

tridens service desk manage tickets teams and SLAs in one place

See the context behind every ticket

Link each ticket directly to the customer, department, and relevant platform records.

Open Customer 360 to review the customer’s complete ticket history and supporting context without searching across separate systems.

tridens service desk see the context behind every ticket

Give your support team the full picture

Connect every request with the customer and operational context your team needs to resolve it.

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Create tickets automatically from operational events

Use notification workflows to create tickets automatically when defined platform events occur.

Turn charger disconnects, session billing failures, and other operational triggers into trackable support work without waiting for someone to report the issue manually.

tridens service desk create tickets automatically from operational events

Resolve faster with AI

Copilot helps support agents understand and respond to tickets faster.

It can summarize long ticket threads, highlight key details, and prepare a response using the available ticket context.

tridens service desk resolve faster with ai

Bring support closer to your operations

Connect tickets with customer data, operational events, and AI so teams can act with the right context from the start.

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Service Desk for your business

Connect customer requests with the products, services, and operations behind them.

Communications

Resolve subscriber requests with customer, service, subscription, usage, and billing context in one workspace.

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eMobility

Handle driver and operator requests, and create tickets automatically from charger disconnects or session billing failures.

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Energy & Utility

Connect support requests with customer accounts, services, and the relevant operational and billing records.

Explore Energy & Utility

Software & SaaS

Manage requests around customers, subscriptions, products, and billing from one support workspace.

Explore Software & SaaS

FAQs

In case you're still having doubts.

Tridens Service Desk is a workspace for receiving, assigning, tracking, and resolving customer and internal support requests.
Yes. Requests submitted through Tridens Self-Care can flow directly into Service Desk for the support team to manage.
Yes. Teams can use the same workspace to manage both customer-facing and internal support processes.
Yes. Tickets can be linked directly to customers, departments, and other relevant platform records, giving agents the context they need without additional searching.
Yes. Teams can configure SLAs and monitor support performance through configurable dashboards.
Yes. Notification workflows can create tickets from defined triggers, such as a charger disconnect or session billing failure.
Copilot can summarize ticket conversations, highlight important details, and help agents prepare responses while keeping the final decision with the agent.