We are thrilled to introduce a major milestone in our journey with the release of version v2025.8.1! This update represents countless hours of hard work, innovation, and dedication from our team to enhance your experience and provide you with powerful new features that will take your interaction to the next level. In this release, we’ve focused on bringing you cutting-edge capabilities, refining existing functionalities, and addressing valuable feedback from our amazing user community.
New features
| Key | Summary |
|---|
Improvements
| Key | Summary | |
|---|---|---|
 | FLYB-7016 | One word names for ticket types on Service Desk |
| FLYB-7015 | Rename priority Highest -> Critical on Service Desk |
| FLYB-7006 | Increase character limit for fields on ServiceType |
| FLYB-6966 | Not able to read comments from ticket for non-reporter user |
| FLYB-6955 | Pending status on service desk |
| FLYB-6942 | Service desk attachments |
| FLYB-6939 | Self care - Tauron demo |
| FLYB-6925 | Notification Rules & Action Filter Resilience |
| FLYB-6907 | Async messaging upgrade |
| FLYB-6642 | New fields for service desk ticket |
Bugs
| Key | Summary | |
|---|---|---|
| FLYB-7007 | Bill Run Error |
| FLYB-6984 | Cannot change state in Opportunities (CRM) |
| FLYB-6974 | Missing Resource tags UI |
| FLYB-6963 | Prevent power user to create customer account with same email |
| FLYB-6961 | Adding Comment to Ticket and Editing it Removes the Comment |
| FLYB-6959 | Cannot submit push notification token |
| FLYB-6956 | Ticket History and Comments Order |
| FLYB-6931 | Broken Web Docs Link - Assigning Device to the Customer’s Service |
| FLYB-6730 | On delete opportunity system deletes event type |