Telecommunications technology has evolved rapidly in recent years. Understanding how to maximize return on investment on technology is one of the challenges faced by telecommunication service providers.
Global telecom service providers are starting to leverage data as a method to drive their business value and improve the customer experience. That has led to traditional software applications giving way to analytics-driven models that incorporate the latest trends like Artificial Intelligence (AI). These innovations are sure to help telecom operators to expand the scope of their BSS/OSS operations to reach new people and address the challenges presented by competition and fraud.
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Here’s a look at the latest telecommunication trends of 2019.
Internet of Things (IoT)
The internet is much more than websites and computers these days. The newest trend in the industry is called the Internet of Things. Consumers and corporations alike are taking advantage of IoT to get the most out of technology. For the energy sector, for example, oil and gas companies offer remote sensors which transmit data to and from remote locations. For the home, smart appliances can communicate with one another to improve the lives of house occupants. Cables or wireless technology can power IoT.
Artificial Intelligence (AI)
Artificial intelligence in telecommunications is built around network management. With that said, AI can be far more beneficial to telecommunications if networks are upgraded to SDN (software-defined networks). These networks can lead to deployment of better cloud-based services and network virtualization. Artificial intelligence is referred to as a methodology focused on creating intelligent machines that can support human intelligence through speech recognition, visual perception, speech recognition, and language translation.
The introduction of 5G technology in mobile networks should also provide a healthy boost to the artificial intelligence within the telecommunication industry. AI technology has been used for machine learning, deep learning, and natural language processing. The latest research showcases the market value of AI in telecommunications, valuing it at around €110 million in 2014 to €330 million in 2017. It’s expected that the market should expand at a CAGR of 45.55% to become €2250 million within a few years.
With cloud computing, organizations can reduce the costs of managing technology in the most effective way possible. Cloud services have allowed for small and large business alike to host applications through online services. That helps to reduce the cost of maintaining physical servers on their premises. Organizations with cloud computing services can use locations from any location through SaaS.
Mobile Voice Over Internet Protocol (VOIP)
There was a time, just a few decades ago, when Voice Over Internet Protocol could only be facilitated through landlines and desktop applications. VOIP was made possible through programs like Skype and MSN Messenger, desktop applications that used the internet to make calls. With smartphone applications and wireless networks, it’s now possible to use VoIP while mobile. Several mobile VoIP applications can use this technology.
Mobile Virtual Network Operator (MVNO)
Mobile virtual network operators don’t have their radio frequencies. What they do instead is take a good chunk of bandwidth from a telecom provider such as Vodafone. As MVNO can offer a subset of wireless networks for wholesale rates, they can create a virtual network that can be sublet out to retail clients. The original company that owns the network benefits from this by making profits from otherwise unused parts of the network.
Over-the-top (OTT) services are additional features that leverage a telecommunications network. Telecom providers such as Telemach may offer text messaging and voice calling on a 3G network or an LTE network. However, the rates for using those services varies depending on many factors, such as the location you are calling to or are calling from. OTT services allow you to take advantage of telecommunications and use it for many different things. For example, installing the Skype conference application will enable you to reduce your monthly bill.
Fifth Generation Telecommunication Networks (5G)
The Internet of Things has impacted more than just the service and manufacturing industries. It’s also had quite an impact on telecommunications as well. Given that there are so many individuals and corporations using so many devices to connect at any second, telecommunications networks must routinely upgrade their technology. That has led to the development and introduction of 5G wireless networks.
Enterprise companies must continue to adapt to the ever-changing communication software and hardware if they want to remain relevant and compete in the highly competitive market. That helps them to offer innovative and reliable services to customers.
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