{"id":5850,"date":"2020-10-08T07:00:12","date_gmt":"2020-10-08T07:00:12","guid":{"rendered":"https:\/\/tridenstechnology.com\/?p=5850"},"modified":"2023-04-26T19:25:02","modified_gmt":"2023-04-26T17:25:02","slug":"subscricoes-como-a-experiencia-do-cliente-esta-a-ser-transformada","status":"publish","type":"post","link":"https:\/\/tridenstechnology.com\/pt\/subscriptions-how-the-customer-experience-is-transformed\/","title":{"rendered":"Assinaturas - Como a experi\u00eancia do cliente \u00e9 transformada"},"content":{"rendered":"<p>Embora as ac\u00e7\u00f5es comerciais estejam sempre no centro das aten\u00e7\u00f5es, continua a ser o cliente o destinat\u00e1rio absoluto do quadro de tarifa\u00e7\u00e3o das assinaturas. O extraordin\u00e1rio n\u00edvel de gest\u00e3o da assist\u00eancia foi introduzido recentemente, ao contr\u00e1rio das assinaturas que j\u00e1 existem h\u00e1 muitos anos. No entanto, para al\u00e9m da facilidade, quais s\u00e3o algumas das fant\u00e1sticas vantagens das assinaturas para os consumidores?<br>Gra\u00e7as \u00e0 disponibilidade de op\u00e7\u00f5es de pagamento e ao crescimento das estruturas de conta, \u00e9 f\u00e1cil configurar e pagar o <a href=\"https:\/\/tridenstechnology.com\/subscription-billing-guarantees-an-improved-customer-experience\/\" rel=\"nofollow\">servi\u00e7os de subscri\u00e7\u00e3o<\/a>. Assim, os clientes ficam satisfeitos com os servi\u00e7os, incluindo a flexibilidade, a subscri\u00e7\u00e3o imediata e o custo-benef\u00edcio, em vez da carga, do custo e do cansa\u00e7o do propriet\u00e1rio direto.<br>No entanto, as vantagens que estas empresas retiram de uma <a href=\"https:\/\/tridenstechnology.com\/how-to-choose-an-outstanding-subscription-billing-software-for-your-business\/\">software de factura\u00e7\u00e3o por subscri\u00e7\u00e3o<\/a> n\u00e3o ser\u00e1 \u00fatil se os clientes n\u00e3o as considerarem valiosas e eficazes, porque os clientes t\u00eam o poder de impulsionar a sua empresa, divulgando cr\u00edticas positivas sobre os seus servi\u00e7os.<br>Em 2020, trinta e quatro por cento das organiza\u00e7\u00f5es mais proeminentes consideram a viagem do consumidor como a sua prioridade n\u00famero um. Por isso, as ofertas de servi\u00e7os podem ser um fator de discrimina\u00e7\u00e3o fundamental. Alguns dos benef\u00edcios que todas as empresas de subscri\u00e7\u00e3o devem conhecer e tornar p\u00fablicos s\u00e3o<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Tabela de conte\u00fados<\/h2><ul><li><a href=\"#h-motivated-consumer-communications\" data-level=\"2\">Comunica\u00e7\u00e3o com o consumidor motivado<\/a><\/li><li><a href=\"#h-adjustable-invoice-cycles\" data-level=\"2\">Ciclos de fatura\u00e7\u00e3o ajust\u00e1veis<\/a><\/li><li><a href=\"#h-modes-of-payment\" data-level=\"2\">Modos de pagamento<\/a><\/li><li><a href=\"#h-self-assist\" data-level=\"2\">Auto-assist\u00eancia<\/a><\/li><li><a href=\"#h-ease-of-recurrence\" data-level=\"2\">Facilidade de recorr\u00eancia<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-motivated-consumer-communications\">Comunica\u00e7\u00e3o com o consumidor motivado<\/h2>\n\n\n\n<p>As organiza\u00e7\u00f5es devem comunicar aos consumidores as vantagens das subscri\u00e7\u00f5es, para que tanto os clientes como as marcas fiquem a ganhar. Isto \u00e9 feito para manter a rela\u00e7\u00e3o saud\u00e1vel com os clientes ao longo da vida \u00fatil de uma determinada subscri\u00e7\u00e3o. A fidelidade \u00e0 marca pode ser obtida atrav\u00e9s de alertas de correio eletr\u00f3nico personalizados que incluem todos os pormenores da assinatura para os clientes. Tamb\u00e9m pode levar \u00e0 promo\u00e7\u00e3o da marca.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-adjustable-invoice-cycles\">Ciclos de fatura\u00e7\u00e3o ajust\u00e1veis<\/h2>\n\n\n\n<p>As facturas das assinaturas espec\u00edficas est\u00e3o relacionadas com o apoio \u00e0s instala\u00e7\u00f5es, segundo os consumidores. Uma vez que os clientes podem gerir o seu ciclo de fatura\u00e7\u00e3o, podem selecionar a altura do m\u00eas em que pretendem receber a fatura, especificamente quando lhes \u00e9 mais f\u00e1cil pagar sem comprometer o padr\u00e3o de servi\u00e7o. Os ciclos de fatura\u00e7\u00e3o podem ser ajustados de acordo com as necessidades de cada cliente, o que significa que a obten\u00e7\u00e3o de taxas de penaliza\u00e7\u00e3o ou suspens\u00f5es \u00e9 minimizada.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-modes-of-payment\">Modos de pagamento<\/h2>\n\n\n\n<p>Em vez de utilizar for\u00e7osamente um m\u00e9todo de pagamento espec\u00edfico, os consumidores podem pagar rapidamente com o seu modo de pagamento preferido, que inclui modos como o autom\u00e1tico (cart\u00f5es de d\u00e9bito e de cr\u00e9dito), facturas p\u00f3s-pagas para clientes B2B, PayPal e d\u00e9bito direto. Isto deve-se \u00e0 disponibilidade e versatilidade de diferentes modos de pagamento atrav\u00e9s do Tridens <a href=\"https:\/\/tridenstechnology.com\/processing-payments-in-tridens-monetization\/\" target=\"_blank\" rel=\"noreferrer noopener\">portal de pagamento<\/a>. Gra\u00e7as a estas diferentes op\u00e7\u00f5es de pagamento, os consumidores podem controlar as despesas e mant\u00ea-las em conformidade.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-self-assist\">Auto-assist\u00eancia<\/h2>\n\n\n\n<p>Verificou-se que cerca de sessenta e sete por cento dos consumidores optam por resolver um problema em vez de pedir ajuda ao representante do servi\u00e7o de apoio ao cliente. Para melhor servir os clientes, as suas contas e servi\u00e7os em linha devem estar acess\u00edveis atrav\u00e9s de um portal de auto-assist\u00eancia. Isto significa que os clientes j\u00e1 n\u00e3o ter\u00e3o de esperar na fila e obter\u00e3o assist\u00eancia imediata do representante do servi\u00e7o de apoio ao cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ease-of-recurrence\">Facilidade de recorr\u00eancia<\/h2>\n\n\n\n<p>Quando as subscri\u00e7\u00f5es est\u00e3o perto do fim do per\u00edodo, o cliente pode sentir-se pregui\u00e7oso, inseguro ou simplesmente negligente em renov\u00e1-las. Isto pode facilmente quebrar uma rela\u00e7\u00e3o forte entre o consumidor e o fornecedor da subscri\u00e7\u00e3o. Pode ser resolvido se as subscri\u00e7\u00f5es forem renovadas automaticamente para continuar a utilizar os servi\u00e7os sem ser interrompido. Lembre-se de que, se o seu consumidor estiver satisfeito, o seu neg\u00f3cio tamb\u00e9m crescer\u00e1.<\/p>\n\n\n\n<p>Tente <a href=\"https:\/\/tridenstechnology.com\/talk-to-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tridens Monetization<\/a> agora e veja os benef\u00edcios que oferece a si pr\u00f3prio!<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Embora as ac\u00e7\u00f5es comerciais estejam sempre no centro das aten\u00e7\u00f5es, continua a ser o cliente o destinat\u00e1rio absoluto do quadro de tarifa\u00e7\u00e3o das assinaturas. O extraordin\u00e1rio n\u00edvel de gest\u00e3o da assist\u00eancia foi introduzido recentemente, ao contr\u00e1rio das assinaturas que j\u00e1 existem h\u00e1 muitos anos. No entanto, para al\u00e9m da facilidade, quais s\u00e3o algumas das fant\u00e1sticas...<\/p>","protected":false},"author":6,"featured_media":4518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"class_list":["post-5850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monetization","category-168","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Subscriptions \u2013 How The Customer Experience Is Transformed<\/title>\n<meta name=\"description\" content=\"Although the business shares are always the spotlight, it is still the customer who is the absolute receiver of the subscription charging framework.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tridenstechnology.com\/pt\/subscricoes-como-a-experiencia-do-cliente-esta-a-ser-transformada\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Subscriptions \u2013 How The Customer Experience Is Transformed\" \/>\n<meta property=\"og:description\" content=\"Although the business shares are always the spotlight, it is still the customer who is the absolute receiver of the subscription charging framework.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tridenstechnology.com\/pt\/subscricoes-como-a-experiencia-do-cliente-esta-a-ser-transformada\/\" \/>\n<meta property=\"og:site_name\" content=\"Tridens\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tridenstechnology\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T07:00:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T17:25:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2019\/11\/subscription-business-model-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1823\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ale\u0161 Pristovnik\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:site\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ale\u0161 Pristovnik\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Assinaturas - 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Tem uma longa hist\u00f3ria no sector das TI, tendo trabalhado para v\u00e1rias grandes empresas. Tem uma paix\u00e3o pela tecnologia e pela inova\u00e7\u00e3o, e o seu foco actual \u00e9 o desenvolvimento de solu\u00e7\u00f5es que melhorem a seguran\u00e7a e a efici\u00eancia da ind\u00fastria autom\u00f3vel.","sameAs":["https:\/\/www.linkedin.com\/in\/alespristovnik\/"],"url":"https:\/\/tridenstechnology.com\/pt\/author\/ales-pristovniktridenstechnology-com\/"}]}},"_links":{"self":[{"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/posts\/5850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/comments?post=5850"}],"version-history":[{"count":0,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/posts\/5850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/media\/4518"}],"wp:attachment":[{"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/media?parent=5850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/categories?post=5850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tridenstechnology.com\/pt\/wp-json\/wp\/v2\/tags?post=5850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}