Discover the benefits of MVNO billing software with our comprehensive guide. This software streamlines operations and provides unique value propositions for MVNOs.
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There are 1986 active MVNOs around the world – the global MVNO market is projected to reach a $125B valuation by 2027 with a 9% compound annual growth rate, according to the same study.
However, MVNOs aren’t the only ones growing in demand – so is the MVNO billing software that these companies need to streamline their billing and revenue management processes.
But what is MVNO billing software? How does it work and what are its capabilities? What benefits does it bring to the table?
In this report, we’ll go through all of this and more.
- A Mobile Virtual Network Operator (MVNO) is a wireless communication service provider that offers mobile services to customers by leasing network infrastructure from a major mobile network operator (MNO).
- The step-by-step process for MVNO billing is: subscriber activation, provisioning, rating and charging, billing cycle, invoice generation, collections and dunning, revenue assurance, MVNO pays MNO, reporting and analysis.
- The key elements of MVNO billing software include offer design, customer management, rating, billing and invoicing, finance management, and reporting.
- The main advantages of an MVNO billing solution are enhanced operational efficiency, flexible offer management, accurate billing, improved customer experience, and data-driven decision-making, among others.
- Some of the popular MVNO billing platforms include Totogi BSS, PortaBilling, IDI Billing Solutions, and Telego5. But overall, Tridens Monetization offers the most comprehensive billing solution.
What Is a Mobile Virtual Network Operator (MVNO)
A Mobile Virtual Network Operator (MVNO) is a company that offers mobile communication services to customers without owning its own wireless infrastructure or network infrastructure.
Instead, MVNOs lease network services from existing mobile network operators (MNOs), the companies that actually own and operate the physical infrastructure of wireless networks.
This business model allows MVNOs to offer a wide range of mobile services, such as voice calls, text messaging, and data services, without the need for significant upfront investments. They may also offer additional services, such as mobile broadband, prepaid services, and international roaming.
Here are some popular examples of leading MVNO companies:
- Virgin Mobile
- TracFone Wireless
- Boost Mobile
- Cricket Wireless
- Mint Mobile
One important thing to mention here is that an MVNO (Mobile Virtual Network Operator) isn’t the same as an MNO (Mobile Network Operator) or MVNE (Mobile Virtual Network Enabler).
MVNO vs MNO vs MVNE
MVNO companies provide mobile services to customers without owning network infrastructure. On the other hand, MNOs own and operate the physical cellular network infrastructure, providing services directly to customers.
And lastly, MVNEs offer technical platforms and support services to MVNOs, helping them manage their operations more efficiently.
In essence, MVNOs resell mobile services, MNOs build and own the network, and MVNEs assist MVNOs in delivering those services efficiently.
MVNO Billing (Step-by-Step)
To better understand MVNO billing, let’s go through a step-by-step overview of what it actually looks like:
1. Subscriber Activation
Once the MVNO establishes an agreement with one or more MNOs to lease access to their network infrastructure, it’s time for subscriber activation.
Here, MVNOs acquire customers through various marketing channels. When a customer decides to subscribe to the MVNO’s mobile services, they go through an activation process. This may involve purchasing a SIM card (or using an eSIM), registering their device, and selecting a service plan.
After activation, the MVNO provisions the customer’s information in its systems. This includes assigning a unique mobile number or transferring an existing number, associating the SIM card with the customer’s account, and configuring the network settings on the customer’s device.
3. Rating and Charging
Usage data is processed through a rating and charging system. This system calculates the charges associated with each customer’s usage based on their service plan and any additional fees (e.g., overage charges, international rates). It generates detailed billing records for each customer.
4. Billing Cycle
MVNOs typically have recurring billing cycles. At the end of each billing period, the usage data is finalized, and the billing records are prepared for each customer.
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5. Invoice Generation
In the billing system, invoices are generated for each customer, detailing their usage, charges, and any applicable taxes or fees.
These invoices can be sent electronically via email or through a customer portal.
6. Collections and Dunning
If customers fail to pay their invoices on time, MVNOs may implement collection procedures and automated dunning, including sending payment reminders and potentially suspending or terminating service for negligent accounts.
7. Revenue Assurance
MVNOs perform revenue assurance checks to ensure that all usage has been correctly captured and billed. This process helps prevent revenue leakage and billing discrepancies.
8. MVNO Pays MNO
The MVNO is required to make payments to the MNO(s) for leasing access to their network infrastructure. These payments are based on the terms agreed upon in their partnership agreement.
The MVNO pays the MNO for network access, which may include fees for data usage, voice minutes, text messages, and other services. These payments are typically the biggest operational cost for the MVNO and must be managed to ensure profitability.
9. Reporting and Analytics
MVNOs use reporting and analytics tools to gain insights into their billing processes, customer behavior, and revenue trends.
This information helps them make informed decisions about pricing, service plans, and marketing strategies.
MVNO Billing Software (Key Elements)
MVNO billing software plays a crucial role in managing the operations and financial aspects of an MVNO business.
To ensure smooth billing, customer management, and revenue generation, there are several key elements that it should contain:
- Offer design: The software should allow you to build your offerings and customize them (e.g. using discounts or bundles). And you should also be able to combine different charging models like one-time, recurring, and usage-based.
- Customer management: Simpler onboarding, support ticketing, problem resolution, and real-time balance information.
- Rating: The software should include a comprehensive rating engine to accurately calculate charges based on usage, rate plans, and any applicable discounts or promotions.
- Billing and invoicing: Streamlined billing and invoicing processes to reduce errors, ensure timely payments, customize invoices, and improve overall financial transparency for both MVNOs and customers.
- Finance management: This should include revenue recognition, financial reporting, multi-level account management, and similar capabilities that are key for maintaining financial health and compliance.
- Reports and real-time analytics: Reporting and analytics tools provide insights into customer behavior and usage patterns, helping MVNOs make data-driven decisions and refine their offerings.
Benefits Of MVNO Billing Software
Implementing MVNO billing software brings a multitude of advantages to the table for network operators.
Let’s go through some of the main ones:
- Enhanced operational efficiency: MVNO billing software automates and streamlines billing and invoicing processes, reducing the need for manual intervention. This efficiency translates to lower operational costs and faster revenue collection.
- Flexible offer management: MVNOs can easily design, launch, and manage a variety of service offers, enabling them to respond quickly to market demands and customer preferences.
- Accurate billing: Rating and usage tracking capabilities ensure accurate billing, minimizing revenue leakage and disputes while fostering customer trust.
- Improved customer experience: MVNOs can provide personalized services, efficient issue resolution, and timely responses to customer inquiries, leading to higher customer satisfaction.
- Data-driven decision-making: Analytics and reporting features offer valuable insights into customer behavior, enabling MVNOs to make informed decisions and identify growth opportunities.
Best MVNO Billing Software Providers
Let’s take a look at some of the most popular MVNO telecom billing software providers in the industry right now.
Tridens – Telecom MVNO Billing Solution
Tridens Monetization is a state-of-the-art telecom billing software solution that telcom and communication companies can use for end-to-end billing, converged charging, and revenue management – all from a single BSS solution.
Some of Tridens’ main features include converged charging, 5g monetization, revenue management, provisioning, third-party app integrations, payment gateway components, multi-level hierarchy options, dunning process automation, and a variety of analytics reports.
And this is just scratching the surface of what Tridens has to offer.
The best thing is, all of these features are easy to navigate with our simple user interface.
You can also build personalized offers and create specific promotions and discounts for your customers within the platform. As for rating and charging, you can set your own rules with configurable fields and mappers that help you manually design your services.
With payment, taxation, and CRM integration, you can use Tridens’ billing management software to accelerate your time-to-market.
Totogi BSS – Charging-as-a-Service Platform for MVNOs
Totogi BSS is a monetization platform designed specifically for MVNOs and telcos to help them streamline their billing processes.
It automates billing, supports various pricing models, and offers real-time usage monitoring. It also includes customer self-service portals, robust reporting tools, and scalability capabilities.
PortaBilling – MVNO Billing Solution
PortaBilling is another popular telecom billing software solution for communication service providers.
It offers an all-in-one billing solution that’s meant to simplify business processes with features like customer management, robust billing and online charging, service provisioning, and more.
IDI Billing Solutions – MVNO Billing Software
IDI Billing Solutions provides telcos with billing and automation MVNO solutions designed to help them increase revenue and boost customer satisfaction.
This platform primarily focuses on automation and workflow solutions that help telcos scale their business and improve operational efficiency.
Telgoo5 – Billing for MVNOs
Telgoo5 is an end-to-end billing management platform that helps a variety of communications service providers, including telecoms and MVNOs.
Some of the main features of Telgoo5 include an Omnichannel CRM, AI integration, billing management, online charging, and a dedicated payment engine.
Invest In Your White-label MVNO Billing Software Today
From end-to-end revenue management and billing to building relationship networks and multi-level hierarchies, Tridens brings the whole arsenal of features you need in MVNO software.
And more than just a software solution that will manage your billing and revenue, Tridens is also your growth partner.
If that’s what you’re looking for in your MVNO billing platform, Tridens offers white-label MVNO billing software that can be customized to fit your specific needs.
MVNO billing refers to the process of MVNO service providers billing their customers for using their services.
The MVNO telecommunications billing process involves the management of customer accounts, usage tracking, and billing for voice, text, and data services. MVNOs typically use specialized billing systems to handle these tasks.
Yes, Google operates as an MVNO (Mobile Virtual Network Operator) through its service called “Google Fi” (formerly known as Project Fi).
Google Fi offers wireless services to customers by leveraging the networks of multiple Mobile Network Operators (MNOs), including T-Mobile, Sprint (now part of T-Mobile), and U.S. Cellular.
The charging system in telecom refers to the infrastructure and processes that enable the billing and collection of fees for telecommunications services.
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