Billing & Customer Operations

This document explains how to set to and use the Service Desk in the Tridens Monetization EV Charge web app

Business operations are used to schedule jobs (tasks). These jobs automate business processes such as billing, invoicing, and reporting.

The accounting section shows the bills, invoices, and payment transactions from a specific period for a particular site in Monetization.

The analytics section provides valuable insights into customer growth, total subscriptions by plans, usage, top products, revenue, and profitability over a specific period.

• Customers
• Subscriptions
• Usage
• Products
• Billing
• Profitability

Business configuration involves the foundational structures (components) used to identify a business uniquely in Monetization.

• Finance
• Charging
• Dunning
• Template
• Hosted Payment Page

Monetization offers customer relationship management (CRM), which helps to manage all customer-related concerns. It covers onboarding customers, purchasing subscriptions, removing customers, and processing payments.

• Customer Account Page
• Payment Types

Frequently asked questions in Monetization.