{"id":10254,"date":"2022-07-14T21:19:05","date_gmt":"2022-07-14T21:19:05","guid":{"rendered":"https:\/\/tridenstechnology.com\/?p=10254"},"modified":"2023-04-25T14:21:04","modified_gmt":"2023-04-25T12:21:04","slug":"%ea%b3%a0%ea%b0%9d-%ec%9c%a0%ec%a7%80%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94","status":"publish","type":"post","link":"https:\/\/tridenstechnology.com\/ko\/what-is-customer-retention\/","title":{"rendered":"\uace0\uac1d \ub9ac\ud150\uc158\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?"},"content":{"rendered":"<p><strong><em>\uace0\uac1d \uc720\uc9c0\ub780 \ub2e4\uc591\ud55c \uc804\ub7b5\uc744 \ud65c\uc6a9\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc6b0\uc218\ud55c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2a5\ub825\uc785\ub2c8\ub2e4.<\/em><\/strong><\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728\uc740 \ud2b9\uc815 \uae30\uac04 \ub3d9\uc548 \ud55c \ud68c\uc0ac\ub97c \uacc4\uc18d \uc774\uc6a9\ud558\ub294 \uace0\uac1d\uc758 \ube44\uc728\uc744 \ub098\ud0c0\ub0b4\ub294 \uc9c0\ud45c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2f9\uc5f0\ud788 \uace0\uac1d \uc720\uc9c0\uc728\uc740 \ub2e4\uc74c\uacfc \uc9c1\uc811\uc801\uc73c\ub85c \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/tridenstechnology.com\/what-is-customer-churn-rate\/\">\uace0\uac1d \uc774\ud0c8\ub960<\/a>.<\/p>\n\n\n\n<p>\uc774\ud0c8\ub960\uc774 \ub0ae\uc744\uc218\ub85d \ube44\uc988\ub2c8\uc2a4\uc758 \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\ubaa9\ucc28<\/h2><ul><li><a href=\"#h-why-is-customer-retention-important\" data-level=\"2\">\uace0\uac1d \uc720\uc9c0\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li><a href=\"#h-customer-retention-strategies\" data-level=\"2\">\uace0\uac1d \uc720\uc9c0 \uc804\ub7b5<\/a><\/li><li><a href=\"#h-how-to-calculate-the-customer-retention-rate\" data-level=\"2\">\uace0\uac1d \uc720\uc9c0\uc728\uc740 \uc5b4\ub5bb\uac8c \uacc4\uc0b0\ud558\ub098\uc694?<\/a><\/li><li><a href=\"#h-what-is-a-good-customer-retention-rate\" data-level=\"2\">\uc88b\uc740 \uace0\uac1d \uc720\uc9c0\uc728\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li><a href=\"#h-customer-retention-management\" data-level=\"2\">\uace0\uac1d \uc720\uc9c0 \uad00\ub9ac<\/a><\/li><li><a href=\"#h-using-a-subscription-management-software\" data-level=\"2\">\uad6c\ub3c5 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc0ac\uc6a9<\/a><\/li><\/ul><\/div>\n\n\n\n<p>\uae30\uc5c5\ub4e4\uc740 \ub9c8\ucf00\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ube0c\ub79c\ub4dc \ud65c\ub3d9\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \uc720\uce58\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \uc2dc\uac04, \uc5d0\ub108\uc9c0, \uc790\uc0b0\uc744 \ud22c\uc790\ud558\ub294 \uac83\uc774 \uc2e0\uaddc \uace0\uac1d\uc744 \ubc1c\uad74\ud558\ub294 \uac83\ubcf4\ub2e4 \ub354 \uc218\uc775\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub7ec\ud55c \uc758\ubbf8\uc5d0\uc11c \uace0\uac1d \uc720\uc9c0\ub780 \uc815\uc758\uc5d0 \ub530\ub77c \uace0\uac1d\uc744 \ucda9\uc131\uc2a4\ub7ec\uc6b4 \uace0\uac1d\uc73c\ub85c \uc720\uc9c0\ud558\uace0 \uacbd\uc7c1\uc5c5\uccb4\ub85c \uc774\ub3d9\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2a5\ub825\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728\uc740 \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5f0\ub77d\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub294 \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uad00\uacc4 \uc804\uccb4\uc5d0 \uac78\uccd0 \uacc4\uc18d\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc131\uacf5\uc801\uc778 \ub9ac\ud150\uc158 \ub178\ub825\uc740 \uc720\uc9c0 \uace0\uac1d \uc218\ub97c \uacc4\uc0b0\ud560 \ub54c \uc774 \uc804\uccb4 \ub77c\uc774\ud504\uc0ac\uc774\ud074\uc744 \uace0\ub824\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\ub294 \ud604\uc7ac \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \ub2a5\ub825\uc5d0 \ub530\ub77c \uc7a5\ub2e8\uae30\uc801 \uc131\uacf5\uc774 \uc88c\uc6b0\ub418\uae30 \ub54c\ubb38\uc5d0 \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728\uc740 \ud68c\uc0ac\uac00 \uc591\uc9c8\uc758 \uc81c\ud488, \uc6b0\uc218\ud55c \uc11c\ube44\uc2a4, \uc0ac\uc6a9\uc790 \uad00\uacc4, \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc6b0\uc218\ud55c \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ubcf4\uc720\ud558\uace0 \uc788\ub294\uc9c0 \uc5ec\ubd80\ub97c \ube60\ub974\uac8c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-is-customer-retention-important\">\uace0\uac1d \uc720\uc9c0\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n\n\n\n<p><em>\uace0\uac1d \uc720\uc9c0\uc758 \uc815\uc758\ub294 \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<p>\uc774\ub294 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \uac00\uce58\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud558\ub294 \uac83\ubcf4\ub2e4 \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \ud56d\uc0c1 \ub354 \uc800\ub834\ud558\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \uc720\uc9c0\ub294 \uae30\uc5c5\uc5d0\uac8c \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2e0\uaddc \uace0\uac1d\uc744 \ubc1c\uad74\ud558\ub824\uba74 \ub9ce\uc740 \ub9c8\ucf00\ud305 \uc870\uc0ac, \uc0c8\ub85c\uc6b4 \uc804\ub7b5 \uc2e4\ud589 \ubc0f \ud22c\uc790, \uadf8\ub9ac\uace0 \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc2dc\uac04\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub7ec\ud55c \ubaa8\ub4e0 \ub178\ub825\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uba74 \ud3c9\uc0dd \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc0c1\ub2f9\ud55c \uc7ac\uc815\uc801 \ubcf4\uc0c1\uc744 \uac00\uc838\ub2e4\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\ub294 \ubb34\ub8cc \uc785\uc18c\ubb38 \uad11\uace0\ub97c \ud1b5\ud574 \ub9c8\ucf00\ud305 \ube44\uc6a9\uc744 \ub0ae\ucd94\uace0, \uc81c\ud488\uc744 \uc0c1\ud5a5 \ud310\ub9e4\ud558\uace0, \ud53c\ub4dc\ubc31\uc744 \uc5bb\uace0, \uc218\uc775\uc744 \ucc3d\ucd9c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-customer-retention-strategies\">\uace0\uac1d \uc720\uc9c0 \uc804\ub7b5<\/h2>\n\n\n\n<p>\uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc88b\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \uad00\uacc4\ub97c \ud615\uc131\ud558\uac70\ub098 \uc720\uc9c0\ud560 \ub54c \uace0\uac1d\uc740 \ucda9\uc131\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud589\ubcf5\ud558\uace0 \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \uc81c\ud488 \ub9cc\uc871\ub3c4, \uace0\uac1d \uc720\uc9c0\uc728 \uc99d\uac00, \uace0\uac1d \ucda9\uc131\ub3c4 \ud5a5\uc0c1, \ub9e4\ucd9c \uc99d\uac00\ub97c \uc758\ubbf8\ud558\ubbc0\ub85c \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \ud68c\uc0ac\uc5d0 \uc9c1\uc811\uc801\uc778 \ud61c\ud0dd\uc744 \uc90d\ub2c8\ub2e4. <a href=\"https:\/\/tridenstechnology.com\/what-is-customer-lifetime-value-clv\/\">\uace0\uac1d \uc0dd\uc560 \uac00\uce58<\/a>\ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \ub9ce\uc740 \uc218\uc775\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \uc5b4\ub5a4 \uad11\uace0\ubcf4\ub2e4 \uc88b\uc740 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc785\uc18c\ubb38\uc744 \ub0bc \uac00\ub2a5\uc131\uc774 \ub192\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \uc720\uc9c0\ub294 \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2e4\uc74c\uc740 \uba87 \uac00\uc9c0 \uc720\uc6a9\ud55c \uace0\uac1d \uc720\uc9c0\uc728 \uac1c\uc120 \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improve-user-journey-and-customer-experience\">\uc0ac\uc6a9\uc790 \uc5ec\uc815 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120<\/h3>\n\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub294 \uc0ac\uc6a9\uc790 \uc628\ubcf4\ub529 \ud750\ub984, \ub85c\ub4dc\ub9f5, \ud504\ub85c\uc81d\ud2b8 \ubaa9\ub85d \ub4f1\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uac00\ub2a5\ud558\uba74 \ubaa8\ub4e0 \uace0\uac1d\uc774 \ud68c\uc0ac\uc640 \uac1c\uc778\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\uc744 \ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \uc11c\ube44\uc2a4\uc640 \uc81c\ud488\uc5d0 \ub354 \uc27d\uac8c \uc811\uadfc\ud558\uace0 \ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-social-media-and-create-good-content\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uc0ac\uc6a9 \ubc0f \uc88b\uc740 \ucf58\ud150\uce20 \uc81c\uc791<\/h3>\n\n\n\n<p>\uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\ub97c \ud64d\ubcf4\ud558\ub294 \ubb34\ub8cc \ub3c4\uad6c\ub85c \uc0ac\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \uc88b\uc740 \ubc29\ubc95\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc88b\uc740 \ucf58\ud150\uce20\uc640 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 \uace0\uac1d\uacfc \uae30\uc5c5\uc758 \uad00\uacc4\ub97c \uac15\ud654\ud558\uace0 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-look-for-feedback\">\ud53c\ub4dc\ubc31 \ucc3e\uae30<\/h3>\n\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub294 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \uc57d\uc810\uc744 \ucc3e\uc544\ub0b4\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uac1c\uc120\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4, \ub370\uc774\ud130 \uae30\ub85d, \uc0c1\ud638\uc791\uc6a9 \ub4f1\uc744 \ud1b5\ud574 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0 \uad00\ub9ac\ud558\ub294 \uac83\uc740 \uac00\uc7a5 \uc911\uc694\ud55c \uc804\ub7b5 \uc911 \ud558\ub098\uc774\uba70 \uace0\uac1d \uc720\uc9c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uc77c\ubd80\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-start-a-referral-program\">\ucd94\ucc9c \ud504\ub85c\uadf8\ub7a8 \uc2dc\uc791\ud558\uae30<\/h3>\n\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub294 \uc790\ub3d9\ud654\ub41c \uc774\uba54\uc77c, \ub274\uc2a4\ub808\ud130, \ucd94\ucc9c \ubcf4\ub108\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\ud65c\uc131 \uc0ac\uc6a9\uc790\uac00 \uc870\uce58\ub97c \ucde8\ud558\ub3c4\ub85d \uc720\ub3c4\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d\uc774 \ubab0\uc785\uac10\uc744 \ub290\ub07c\uace0 \uc81c\ud488\uc774 \ub9c8\uc74c\uc5d0 \ub4e4\uba74 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub294 \uc0ac\ub78c\ub4e4\uc774 \uacc4\uc815\uc744 \ub9cc\ub4e4\uac70\ub098 \uc81c\ud488\uc744 \uad6c\ub9e4\ud560 \uc218 \uc788\ub294 \ucd94\ucc9c \ub9c1\ud06c\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8 \ub300\uac00\ub85c \uae30\uc874 \uace0\uac1d\uc740 \ucd94\ucc9c\uc5d0 \ub300\ud55c \ubcf4\ub108\uc2a4 \ub610\ub294 \ud560\uc778\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-incentivize-loyalty\">\ub85c\uc5f4\ud2f0 \uc778\uc13c\ud2f0\ube0c \uc81c\uacf5<\/h3>\n\n\n\n<p>\uae30\uc874 \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0, \ub354 \ub9ce\uc740 \uad6c\ub9e4\ub97c \uc720\ub3c4\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \ub0b4\uc5d0\uc11c \ub354 \ub9ce\uc740 \ub3c8\uc744 \uc9c0\ucd9c\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub4e4\uc740 \uc7ac\ud654\ub098 \uc11c\ube44\uc2a4\uc758 \uac00\uce58\ub97c \uae68\ub2eb\uace0 \ub098\uc11c \uc2dc\uac04\uc744 \ub3cc\ub824\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc5c5\uc740 \uace0\uac1d\uc744 \uc720\uce58\ud558\uace0 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uac1c\uc778\ud654\ub41c \uace0\uac1d \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc744 \ub9cc\ub4e4\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774 \ud504\ub85c\uadf8\ub7a8\uc5d0\ub294 \ud560\uc778, \ucd94\uac00 \uae30\ub2a5, \ub85c\uc5f4\ud2f0 \ud074\ub7fd \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-upsell-to-existing-customers\">\uae30\uc874 \uace0\uac1d\uc5d0\uac8c \uc0c1\ud5a5 \ud310\ub9e4<\/h3>\n\n\n\n<p>\uae30\uc874 \uace0\uac1d\uc5d0 \ub300\ud55c \uc0c1\ud5a5 \ud310\ub9e4\ub294 \ub9e4\ucd9c \uc99d\ub300\ub97c \uc704\ud574 \ud544\uc218\uc801\uc774\uc9c0\ub9cc \ub54c\ub85c\ub294 \uc704\ud5d8\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub294 \uace0\uac1d\uc744 \uadc0\ucc2e\uac8c \ud558\uace0 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub5a8\uc5b4\ub728\ub9ac\uc9c0 \uc54a\ub3c4\ub85d \uc8fc\uc758\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc5c5\uadf8\ub808\uc774\ub4dc\ub294 \uc695\uc2ec\uc744 \ubd80\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \ub2e8\ud638\ud558\uac8c \uc81c\ud488\uc744 \ud310\ub9e4\ud560 \uc218 \uc788\ub294 \ud6cc\ub96d\ud55c \uc120\ud0dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-deliver-fast-support\">\ube60\ub978 \uc9c0\uc6d0 \uc81c\uacf5<\/h3>\n\n\n\n<p>\ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\ub294 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc5b8\uc81c\ub4e0\uc9c0 \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uace0\uac1d\uc774 \ud68c\uc0ac\ub85c\ubd80\ud130 \ubcf4\ud638\ubc1b\uace0 \uac00\uce58 \uc788\ub2e4\uace0 \ub290\ub07c\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-invest-in-employees\">\uc9c1\uc6d0\uc5d0 \ub300\ud55c \ud22c\uc790<\/h3>\n\n\n\n<p>\ubaa8\ub4e0 \uae30\uc5c5\uc740 \uc9c1\uc6d0 \uad50\uc721\uc5d0 \ud22c\uc790\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub530\ub77c\uc11c \uae30\uc5c5\uc740 \uc9c1\uc6d0\ub4e4\uc774 \uc9c0\uc2dd\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud560 \uc218 \uc788\ub294 \uad50\uc721 \uacfc\uc815\uc744 \uc218\uac15\ud558\ub3c4\ub85d \uc7a5\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc7a5\uae30\uc801\uc73c\ub85c\ub294 \uace0\uac1d \uc720\uc9c0\uc728\uacfc \uace0\uac1d \ud655\ubcf4\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-identify-customers-that-are-likely-to-churn\">\uc774\ud0c8 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uace0\uac1d \ud30c\uc545\ud558\uae30<\/h3>\n\n\n\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uad6c\ub3c5\uc744 \ucde8\uc18c\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uace0\uac1d\uc744 \ubbf8\ub9ac \ud30c\uc545\ud558\uace0 \ub9c8\uc74c\uc744 \ubc14\uafb8\ub3c4\ub85d \ub178\ub825\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d\uc774 \ud68c\uc0ac\uc5d0 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc774\ud0c8\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uace0\uac1d\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p><a href=\"https:\/\/tridenstechnology.com\/what-is-dunning\/\">\ub3c5\ucd09 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a> \ub294 \ube44\uc790\ubc1c\uc801 \uc774\ud0c8\uc744 \ubc29\uc9c0\ud558\uace0 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uae30 \uc704\ud574 \ubc18\ub4dc\uc2dc \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-calculate-the-customer-retention-rate\">\uace0\uac1d \uc720\uc9c0\uc728\uc740 \uc5b4\ub5bb\uac8c \uacc4\uc0b0\ud558\ub098\uc694?<\/h2>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728(CRR)\uc744 \uacc4\uc0b0\ud558\ub294 \uac04\ub2e8\ud55c \uacf5\uc2dd\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>CRR\uc744 \uacc4\uc0b0\ud558\ub824\uba74 \uc138 \uac00\uc9c0 \uc22b\uc790\uac00 \uc911\uc694\ud569\ub2c8\ub2e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uae30\uac04 \uc2dc\uc791 \uc2dc\uc810\uc758 \uace0\uac1d \uc218<\/li>\n\n\n\n<li>\uae30\uac04 \uc885\ub8cc \uc2dc\uc810\uc758 \uace0\uac1d \uc218<\/li>\n\n\n\n<li>\ud574\ub2f9 \uae30\uac04 \ub3d9\uc548 \ud655\ubcf4\ud55c \uace0\uac1d \uc218<\/li>\n<\/ul>\n\n\n\n<p>\uc791\ub144 \ucd08\uc5d0 \uace0\uac1d \uc218\uac00 200\uba85\uc774\uc5c8\ub2e4\uace0 \uac00\uc815\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8 \ud574\uc5d0 20\uba85\uc758 \uace0\uac1d\uc744 \uc783\uc5c8\uc9c0\ub9cc 30\uba85\uc758 \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728 \uacc4\uc0b0\uc740 \ub2e4\uc74c\uacfc \uac19\uc774 \uc9c4\ud589\ub429\ub2c8\ub2e4:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\uae30\uac04 \uc885\ub8cc \uc2dc\uc810\uc758 \uace0\uac1d \uc218\uc5d0\uc11c \uc0c8\ub85c \ud655\ubcf4\ud55c \uace0\uac1d\uc744 \ube80 \uac12\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uacb0\uacfc\ub97c \uae30\uac04 \uc2dc\uc791 \uc2dc\uc810\uc758 \uace0\uac1d \uc218\ub85c \ub098\ub215\ub2c8\ub2e4.<\/li>\n\n\n\n<li>100 \uacf1\ud558\uae30<\/li>\n<\/ol>\n\n\n\n<p><em>\uace0\uac1d \uc720\uc9c0\uc728(CRR) = ((210-30)\/200) x 100 = 90%<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-good-customer-retention-rate\">\uc88b\uc740 \uace0\uac1d \uc720\uc9c0\uc728\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728\uc774 \uc88b\ub2e4\ub294 \uac83\uc740 \ud68c\uc0ac\uac00 <a href=\"https:\/\/tridenstechnology.com\/what-is-monetization-ultimate-guide\/\">\uc218\uc775 \ucc3d\ucd9c<\/a> \uc804\ub7b5\uc744 \uc798 \uc138\uc6b0\uc138\uc694.<\/p>\n\n\n\n<p>\uadf8\ub7ec\ub098 \uace0\uac1d \uc720\uc9c0\uc728\uc774 \ub0ae\ub2e4\ub294 \uac83\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ub0ae\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud558\ubbc0\ub85c \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uacbd\uace0 \uc2e0\ud638\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc815\uc758\uc5d0 \ub530\ub974\uba74 \uace0\uac1d \uc720\uc9c0\uc728\uc758 \ubaa9\ud45c\ub294 \uac00\ub2a5\ud55c \ud55c 100%\uc5d0 \uac00\uae5d\uac8c \ub2ec\uc131\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p><em>\uace0\uac1d \uc720\uc9c0\uc728\uc740 \uace0\uac1d \uc774\ud0c8\ub960\uc758 \uc5ed\uc218\uc774\uba70, \ud68c\uc0ac\uc758 \uace0\uac1d \uc720\uc9c0\uc728\uc774 80%\uc774\uba74 \uc774\ud0c8\uc728\uc740 20%\uc774\uace0 \uadf8 \ubc18\ub300\uc758 \uacbd\uc6b0\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<p>15%\uc758 \uace0\uac1d \uc720\uc9c0\uc728\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ub180\ub77c\uc6b8 \uc815\ub3c4\ub85c \ub0ae\uc740 \uc720\uc9c0\uc728\ub85c \uac04\uc8fc\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc5c5\uc740 \uac00\ub2a5\ud55c \ud55c \ub192\uc740 \ub9ac\ud150\uc158\uc728\uc744 \ubaa9\ud45c\ub85c \ud574\uc57c \ud558\uc9c0\ub9cc, \uc77c\ubc18\uc801\uc73c\ub85c \ucd5c\uc18c 85%\ub97c \ub2ec\uc131\ud558\ub824\uace0 \ub178\ub825\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uacbd\uc6b0\uc5d0 \ub530\ub77c\uc11c\ub294 \ub9ac\ud150\uc158\uc728\uc774 51%\ub9cc \uc99d\uac00\ud574\ub3c4 \ub9e4\ucd9c\uc774 951%\uae4c\uc9c0 \uc99d\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub7fc\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ubaa8\ub4e0 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\ub9c8\ub2e4 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud2b9\uc815 \uc218\uce58\ub97c \ubaa9\ud45c\ub85c \ud558\uae30\ubcf4\ub2e4\ub294 \uc720\uc0ac\ud55c \ube44\uc988\ub2c8\uc2a4 \ubc0f \uc5c5\uacc4\uc758 \uc720\uc9c0\uc728\uacfc \ube44\uad50\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uace0\uac1d \uc720\uc9c0\uc728(\ucd9c\ucc98- <a href=\"https:\/\/blog.hubspot.com\/service\/customer-retention\" target=\"_blank\" rel=\"noreferrer noopener\">\ud5c8\ube0c\uc2a4\ud31f<\/a>):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uc18c\ub9e4 63%<\/li>\n\n\n\n<li>\ubc45\ud0b9: 75%<\/li>\n\n\n\n<li>\ud154\ub808\ucf64: 78%<\/li>\n\n\n\n<li>IT: 81%<\/li>\n\n\n\n<li>\ubcf4\ud5d8: 83%<\/li>\n\n\n\n<li>\uc804\ubb38 \uc11c\ube44\uc2a4: 84%<\/li>\n\n\n\n<li>\ubbf8\ub514\uc5b4: 84%<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-customer-retention-management\">\uace0\uac1d \uc720\uc9c0 \uad00\ub9ac<\/h2>\n\n\n\n<p>\uace0\uac1d\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ud55c \ud6c4\uc5d0\ub3c4 \uc624\ub7ab\ub3d9\uc548 \ub9cc\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ud604\uc7ac \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uc720\uc9c0\ud558\ub294 \uac83\uc744 \uace0\uac1d \uc720\uc9c0 \uad00\ub9ac\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub807\uac8c \ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \uacc4\uc18d \uba38\ubb3c\ub3c4\ub85d \ub3d9\uae30\ub97c \ubd80\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0 \uad00\ub9ac\uc5d0\ub294 \ube44\uc988\ub2c8\uc2a4\uac00 \uae30\uc874 \uace0\uac1d\uc744 \uc7a5\uae30\uac04 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \ucde8\ud558\ub294 \ubaa8\ub4e0 \ub2e8\uacc4\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub7ec\ud55c \ub2e8\uacc4\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub370\uc774\ud130 \uae30\ub85d, \ud53c\ub4dc\ubc31, \uace0\uac1d \ucc38\uc5ec \ub4f1\uc758 \uad00\ub9ac\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774 \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc5c6\uc73c\ubbc0\ub85c \uc131\uacf5\uc801\uc778 \uad00\ub9ac\uc758 \ud575\uc2ec\uc740 \uc804\uc6a9 \uace0\uac1d \uc720\uc9c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-using-a-subscription-management-software\">\uad6c\ub3c5 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc0ac\uc6a9<\/h2>\n\n\n\n<p>\uc18c\ube44\uc790\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uc73c\ub824\uba74 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub178\ub825, \uadf8\ub9ac\uace0 \uc7ac\uc815\uc801 \uc790\uc6d0\uc774 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc720\uc9c0\uc728\uc744 \uc720\uc9c0\ud558\uac70\ub098 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ud55c \uac00\uc9c0 \uc694\uc18c\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc548\uc804\ud55c \uacb0\uc81c\uc640 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc81c\ud488 \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud68c\uc0ac\ub294 \uc218\ub3d9\uc73c\ub85c \uc0dd\uc131\ud558\ub294 \ub370 \uc2dc\uac04\uc744 \ub0ad\ube44\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. <a 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