{"id":787,"date":"2010-04-22T01:47:56","date_gmt":"2010-04-22T05:47:56","guid":{"rendered":"http:\/\/www.tridens.si\/?p=787"},"modified":"2021-12-01T15:36:43","modified_gmt":"2021-12-01T15:36:43","slug":"oracle-brm-positionne-dans-les-leaders-quadrant-dans-le-gartner-2013-report","status":"publish","type":"post","link":"https:\/\/tridenstechnology.com\/fr\/closed-user-groups-cug-in-oracle-brm\/","title":{"rendered":"Groupes ferm\u00e9s d'utilisateurs (CUG) dans Oracle BRM"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Qu'est-ce qu'un groupe ferm\u00e9 d'utilisateurs ? Il s'agit d'un groupe virtuel de comptes\/abonn\u00e9s reli\u00e9s les uns aux autres par le partage d'un m\u00eame attribut de profil ou par un autre point commun. Les membres de ce groupe peuvent voir leurs appels \u00e9valu\u00e9s diff\u00e9remment des autres appels, par exemple en b\u00e9n\u00e9ficiant d'une r\u00e9duction sp\u00e9ciale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'introduction d'une diff\u00e9renciation de la notation pour des comptes sp\u00e9cifiques peut \u00eatre configur\u00e9e \u00e0 l'aide de la fonction <strong>Promotions<\/strong>. Promotions en <strong>Oracle BRM<\/strong> permettent d'offrir aux clients des tarifs sp\u00e9ciaux ou des r\u00e9ductions en fonction d'un attribut sp\u00e9cifique d'un service ou d'un compte, tel qu'un num\u00e9ro de t\u00e9l\u00e9phone. Les promotions sont appel\u00e9es <strong>les attributs d'\u00e9valuation \u00e9tendus (ERA)<\/strong> dans le centre de tarification et ailleurs dans <strong>Oracle BRM<\/strong>. Pour ajouter une promotion pour un groupe d'utilisateurs ferm\u00e9, ouvrez l'Espace client et s\u00e9lectionnez l'onglet Promotion. S\u00e9lectionnez ensuite <strong>Groupe d'utilisateurs ferm\u00e9<\/strong> \u00e0 partir du niveau du compte <strong>Type de promotion<\/strong> saisissez le num\u00e9ro de t\u00e9l\u00e9phone ou l'identifiant de connexion au compte dans la colonne Nom, saisissez le nom du groupe d'utilisateurs ferm\u00e9 dans la colonne Valeur et s\u00e9lectionnez \u00e9ventuellement les dates Valable du et Valable jusqu'au. Notez que si vous pouvez attribuer plusieurs groupes d'utilisateurs ferm\u00e9s \u00e0 un compte, chaque num\u00e9ro ne peut \u00eatre attribu\u00e9 qu'\u00e0 un seul groupe d'utilisateurs ferm\u00e9s \u00e0 la fois.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour nos clients, cependant, nous avons con\u00e7u et mis en \u0153uvre <strong>CUG<\/strong> de mani\u00e8re diff\u00e9rente. Dans un premier temps, l'id\u00e9e \u00e9tait de permettre des appels vocaux sortants moins chers entre les comptes d'une m\u00eame hi\u00e9rarchie. Pour que la hi\u00e9rarchie soit <strong>CUG<\/strong>-Le parent doit avoir un produit au niveau du compte appel\u00e9 CUG1. Maintenant, lorsqu'un appel vocal est effectu\u00e9 entre des comptes enfants dans cette hi\u00e9rarchie, un opcode de pr\u00e9-tarification v\u00e9rifie si l'abonn\u00e9 A et l'abonn\u00e9 B appartiennent ou non \u00e0 la m\u00eame hi\u00e9rarchie. Si c'est le cas, un drapeau est activ\u00e9 pour que le moteur de tarification facture cet \u00e9v\u00e9nement \u00e0 un taux inf\u00e9rieur.<\/p>\n\n\n\n<figure class=\"wp-block-image alignnone dt-pswp-item\"><a class=\"dt-pswp-item\" href=\"https:\/\/tridenstechnology.com\/wp-content\/uploads\/2010\/04\/cug-hierarchy-1.jpg\"><img fetchpriority=\"high\" decoding=\"async\" width=\"610\" height=\"400\" src=\"https:\/\/tridenstechnology.com\/wp-content\/uploads\/2010\/04\/cug-hierarchy-1.jpg\" alt=\"hi\u00e9rarchie du cug 1\" class=\"wp-image-6032\" srcset=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2010\/04\/cug-hierarchy-1.jpg 610w, https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2010\/04\/cug-hierarchy-1-300x197.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/a><figcaption>Les appels entre deux comptes quelconques de cette hi\u00e9rarchie sont escompt\u00e9s<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"610\" height=\"400\" src=\"\/\/i2.wp.com\/tridenstechnology.com\/wp-content\/uploads\/2021\/07\/hierarchy-1.jpeg\" alt=\"\" class=\"wp-image-7190\" title=\"Hi\u00e9rarchie (avec CUG 1)\" srcset=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2021\/07\/hierarchy-1.jpeg 610w, https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2021\/07\/hierarchy-1-300x197.jpeg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La deuxi\u00e8me phase introduit une extension de la fonctionnalit\u00e9 initiale en permettant aux abonn\u00e9s d'appartenir au m\u00eame groupe CUG sans \u00eatre dans la m\u00eame hi\u00e9rarchie. Tant que l'abonn\u00e9 A et l'abonn\u00e9 B appartiennent au m\u00eame groupe CUG2 (ayant un produit CUG2 correspondant avec la m\u00eame description - nom de groupe) et n'appartiennent pas \u00e0 la hi\u00e9rarchie CUG1, l'appel est \u00e9valu\u00e9 selon le tarif du produit CUG2. Notez que le groupe CUG1 a toujours la priorit\u00e9 la plus \u00e9lev\u00e9e, donc s'il existe pour les abonn\u00e9s A et B, seul le tarif du groupe CUG1 peut \u00eatre appliqu\u00e9.<\/p>\n\n\n\n<div class=\"wp-block-image dt-pswp-item\"><figure class=\"aligncenter\"><a class=\"dt-pswp-item\" href=\"https:\/\/tridenstechnology.com\/wp-content\/uploads\/2010\/04\/cug-hierarchy-2.jpg\"><img decoding=\"async\" width=\"610\" height=\"350\" src=\"https:\/\/tridenstechnology.com\/wp-content\/uploads\/2010\/04\/cug-hierarchy-2.jpg\" alt=\"hi\u00e9rarchie du cug 2\" class=\"wp-image-6031\" srcset=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2010\/04\/cug-hierarchy-2.jpg 610w, https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2010\/04\/cug-hierarchy-2-300x172.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/a><figcaption>Les appels entre comptes ayant des produits CUG 2 avec la m\u00eame description sont r\u00e9duits (ind\u00e9pendamment de l'appartenance \u00e0 une hi\u00e9rarchie).<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Qu'est-ce qu'un groupe ferm\u00e9 d'utilisateurs ? Il s'agit d'un groupe virtuel de comptes\/abonn\u00e9s reli\u00e9s les uns aux autres par le partage d'un m\u00eame attribut de profil ou par un autre point commun. Les membres de ce groupe peuvent voir leurs appels \u00e9valu\u00e9s diff\u00e9remment des autres appels, par exemple en se voyant attribuer une remise sp\u00e9ciale.....<\/p>","protected":false},"author":1,"featured_media":3163,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oracle-billing","category-38","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Closed User Groups (CUG) in Oracle BRM - Tridens<\/title>\n<meta name=\"description\" content=\"For our customers, however, we have designed and implemented Closed User Groups (CUG) functionality in a different way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tridenstechnology.com\/fr\/oracle-brm-positionne-dans-les-leaders-quadrant-dans-le-gartner-2013-report\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Closed User Groups (CUG) in Oracle BRM\" \/>\n<meta property=\"og:description\" content=\"For our customers, however, we have designed and implemented Closed User Groups (CUG) functionality in a different way.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tridenstechnology.com\/fr\/oracle-brm-positionne-dans-les-leaders-quadrant-dans-le-gartner-2013-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Tridens\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tridenstechnology\" \/>\n<meta property=\"article:published_time\" content=\"2010-04-22T05:47:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-01T15:36:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2019\/08\/oracle-brm-services.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1934\" \/>\n\t<meta property=\"og:image:height\" content=\"1934\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ale\u0161\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:site\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ale\u0161\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Groupes ferm\u00e9s d'utilisateurs (CUG) dans Oracle BRM - 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Il poss\u00e8de une solide exp\u00e9rience en mati\u00e8re de leadership et de gestion et s'est engag\u00e9 \u00e0 faire progresser son entreprise dans le secteur technologique en constante \u00e9volution.","url":"https:\/\/tridenstechnology.com\/fr\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/comments?post=787"}],"version-history":[{"count":0,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts\/787\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/media\/3163"}],"wp:attachment":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/categories?post=787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/tags?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}