{"id":5850,"date":"2020-10-08T07:00:12","date_gmt":"2020-10-08T07:00:12","guid":{"rendered":"https:\/\/tridenstechnology.com\/?p=5850"},"modified":"2023-04-26T19:25:02","modified_gmt":"2023-04-26T17:25:02","slug":"abonnements-comment-lexperience-client-est-transformee","status":"publish","type":"post","link":"https:\/\/tridenstechnology.com\/fr\/subscriptions-how-the-customer-experience-is-transformed\/","title":{"rendered":"Abonnements - Comment l'exp\u00e9rience client est transform\u00e9e"},"content":{"rendered":"<p>Bien que les actions de l'entreprise soient toujours sous les feux de la rampe, c'est toujours le client qui est le destinataire absolu du cadre de tarification de l'abonnement. Le niveau extraordinaire de gestion de l'assistance a \u00e9t\u00e9 introduit r\u00e9cemment, contrairement aux abonnements qui existent depuis de nombreuses ann\u00e9es. Cependant, au-del\u00e0 de la facilit\u00e9, quels sont les avantages fantastiques des abonnements pour les consommateurs ?<br>Gr\u00e2ce \u00e0 la disponibilit\u00e9 des options de paiement et \u00e0 la croissance des structures de compte, il est facile de configurer et de payer le syst\u00e8me de gestion de l'information. <a href=\"https:\/\/tridenstechnology.com\/subscription-billing-guarantees-an-improved-customer-experience\/\" rel=\"nofollow\">services d'abonnement<\/a>. De ce fait, les clients sont satisfaits des services, notamment de la flexibilit\u00e9, de l'abonnement instantan\u00e9 et de la rentabilit\u00e9 plut\u00f4t que de la charge, du co\u00fbt et de la fatigue du propri\u00e9taire direct.<br>Toutefois, les avantages que ces entreprises tirent d'une <a href=\"https:\/\/tridenstechnology.com\/how-to-choose-an-outstanding-subscription-billing-software-for-your-business\/\">logiciel de facturation des abonnements<\/a> ne seront pas utiles si les clients ne les trouvent pas valables et efficaces, car les clients ont le pouvoir de stimuler votre entreprise en diffusant des avis positifs sur vos services.<br>En 2020, trente-quatre pour cent des organisations les plus importantes consid\u00e8rent le parcours du consommateur comme leur priorit\u00e9 num\u00e9ro un. Dans ce contexte, les offres de services peuvent \u00eatre un facteur d\u00e9terminant. Voici quelques-uns des avantages que toute entreprise d'abonnement devrait conna\u00eetre et rendre publics :<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table des mati\u00e8res<\/h2><ul><li><a href=\"#h-motivated-consumer-communications\" data-level=\"2\">Communication avec les consommateurs motiv\u00e9s<\/a><\/li><li><a href=\"#h-adjustable-invoice-cycles\" data-level=\"2\">Cycles de facturation ajustables<\/a><\/li><li><a href=\"#h-modes-of-payment\" data-level=\"2\">Modes de paiement<\/a><\/li><li><a href=\"#h-self-assist\" data-level=\"2\">Auto-assistance<\/a><\/li><li><a href=\"#h-ease-of-recurrence\" data-level=\"2\">Facilit\u00e9 de r\u00e9currence<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-motivated-consumer-communications\">Communication avec les consommateurs motiv\u00e9s<\/h2>\n\n\n\n<p>Les organisations doivent communiquer aux consommateurs les avantages des abonnements afin que les clients et les marques soient tous deux gagnants. Cela permet de maintenir une relation saine avec les clients tout au long de la dur\u00e9e de vie d'un abonnement particulier. La fid\u00e9lit\u00e9 \u00e0 la marque peut \u00eatre obtenue gr\u00e2ce \u00e0 des alertes \u00e9lectroniques personnalis\u00e9es qui incluent tous les d\u00e9tails de l'abonnement pour les clients. Cela peut \u00e9galement conduire \u00e0 la promotion de la marque.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-adjustable-invoice-cycles\">Cycles de facturation ajustables<\/h2>\n\n\n\n<p>Selon les consommateurs, les factures relatives \u00e0 ces abonnements sont li\u00e9es \u00e0 l'assistance technique. Comme les clients peuvent g\u00e9rer leur cycle de facturation, ils peuvent choisir le moment du mois o\u00f9 ils souhaitent recevoir la facture, en particulier lorsqu'il est plus facile pour eux de payer sans compromettre la qualit\u00e9 du service. Les cycles de facturation peuvent \u00eatre ajust\u00e9s en fonction des besoins de chaque client, ce qui permet de minimiser les p\u00e9nalit\u00e9s ou les suspensions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-modes-of-payment\">Modes de paiement<\/h2>\n\n\n\n<p>Au lieu d'\u00eatre contraints d'utiliser une m\u00e9thode de paiement sp\u00e9cifique, les consommateurs peuvent rapidement payer avec leur mode de paiement pr\u00e9f\u00e9r\u00e9, qui comprend des modes tels que le paiement automatis\u00e9 (cartes de d\u00e9bit et de cr\u00e9dit), les factures postpay\u00e9es pour les clients B2B, PayPal et le d\u00e9bit direct. Cela s'explique par la disponibilit\u00e9 et la polyvalence des diff\u00e9rents modes de paiement via le syst\u00e8me Tridens <a href=\"https:\/\/tridenstechnology.com\/processing-payments-in-tridens-monetization\/\" target=\"_blank\" rel=\"noreferrer noopener\">passerelle de paiement<\/a>. Gr\u00e2ce \u00e0 ces diff\u00e9rentes options de paiement, les consommateurs peuvent contr\u00f4ler leurs d\u00e9penses et les maintenir en cons\u00e9quence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-self-assist\">Auto-assistance<\/h2>\n\n\n\n<p>Il a \u00e9t\u00e9 constat\u00e9 qu'environ soixante-sept pour cent des consommateurs choisissent de r\u00e9soudre un probl\u00e8me plut\u00f4t que de demander de l'aide au repr\u00e9sentant du service client\u00e8le. Pour mieux servir les clients, leurs comptes et services en ligne devraient \u00eatre accessibles \u00e0 l'aide d'un portail d'auto-assistance. Cela signifie que les clients n'auront plus \u00e0 faire la queue et obtiendront une assistance imm\u00e9diate de la part du repr\u00e9sentant du service client\u00e8le.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ease-of-recurrence\">Facilit\u00e9 de r\u00e9currence<\/h2>\n\n\n\n<p>Lorsque les abonnements sont proches de leur terme, le client peut se sentir paresseux, incertain ou simplement n\u00e9gligent de les renouveler. Cela peut facilement rompre une relation solide entre le consommateur et le fournisseur de l'abonnement. Ce probl\u00e8me peut \u00eatre r\u00e9solu si les abonnements sont renouvel\u00e9s automatiquement afin que le client puisse continuer \u00e0 utiliser les services sans interruption. N'oubliez pas que si votre consommateur est satisfait, votre entreprise le sera aussi.<\/p>\n\n\n\n<p>Essayez <a href=\"https:\/\/tridenstechnology.com\/talk-to-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tridens Monetization<\/a> et constatez par vous-m\u00eame les avantages qu'il offre !<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Although the business shares are always the spotlight, it is still the customer who is the absolute receiver of the subscription charging framework. The extraordinary level of assistance management is introduced recently, unlike the subscriptions that have been in existence for many years now. However, apart from the ease, what are some of the fantastic&hellip;<\/p>","protected":false},"author":6,"featured_media":4518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"class_list":["post-5850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monetization","category-168","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Subscriptions \u2013 How The Customer Experience Is Transformed<\/title>\n<meta name=\"description\" content=\"Although the business shares are always the spotlight, it is still the customer who is the absolute receiver of the subscription charging framework.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tridenstechnology.com\/fr\/abonnements-comment-lexperience-client-est-transformee\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Subscriptions \u2013 How The Customer Experience Is Transformed\" \/>\n<meta property=\"og:description\" content=\"Although the business shares are always the spotlight, it is still the customer who is the absolute receiver of the subscription charging framework.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tridenstechnology.com\/fr\/abonnements-comment-lexperience-client-est-transformee\/\" \/>\n<meta property=\"og:site_name\" content=\"Tridens\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tridenstechnology\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T07:00:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T17:25:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2019\/11\/subscription-business-model-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1823\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ale\u0161 Pristovnik\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:site\" content=\"@TridensTech\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ale\u0161 Pristovnik\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Abonnements - 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Il a une longue exp\u00e9rience dans le secteur des technologies de l'information, ayant travaill\u00e9 pour plusieurs grandes entreprises. Passionn\u00e9 par la technologie et l'innovation, il se concentre actuellement sur le d\u00e9veloppement de solutions qui am\u00e9lioreront la s\u00e9curit\u00e9 et l'efficacit\u00e9 de l'industrie automobile.","sameAs":["https:\/\/www.linkedin.com\/in\/alespristovnik\/"],"url":"https:\/\/tridenstechnology.com\/fr\/author\/ales-pristovniktridenstechnology-com\/"}]}},"_links":{"self":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts\/5850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/comments?post=5850"}],"version-history":[{"count":0,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/posts\/5850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/media\/4518"}],"wp:attachment":[{"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/media?parent=5850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/categories?post=5850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tridenstechnology.com\/fr\/wp-json\/wp\/v2\/tags?post=5850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}