{"id":8027,"date":"2021-12-01T18:16:56","date_gmt":"2021-12-01T18:16:56","guid":{"rendered":"https:\/\/tridenstechnology.com\/?page_id=8027"},"modified":"2025-12-08T14:15:42","modified_gmt":"2025-12-08T12:15:42","slug":"soutien-a-la-clientele","status":"publish","type":"page","link":"https:\/\/tridenstechnology.com\/fr\/customer-support\/","title":{"rendered":"Soutien \u00e0 la client\u00e8le"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1680085192814 vc_row-has-fill vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  empty-space-130\"   style=\"height: 130px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space  empty-space-130 show-on-mobile\"   style=\"height: 130px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1 style=\"text-align: center; color: #fff;\">Customer Support<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_wp_search wpb_content_element\"><div class=\"widget widget_search\"><form class=\"searchform\" role=\"search\" method=\"get\" action=\"https:\/\/tridenstechnology.com\/fr\/\">\n    <label for=\"the7-search\" class=\"screen-reader-text\">Search:<\/label>\n    <input type=\"text\" id=\"the7-search\" class=\"field searchform-s\" name=\"s\" value=\"\" placeholder=\"Ecrivez puis tapez entr\u00e9e ...\" \/>\n    <input type=\"submit\" class=\"assistive-text searchsubmit\" value=\"Go!\" \/>\n    <a href=\"\" class=\"submit\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\"><path d=\"M11.7,10.3c2.1-2.9,1.5-7-1.4-9.1s-7-1.5-9.1,1.4s-1.5,7,1.4,9.1c2.3,1.7,5.4,1.7,7.7,0h0c0,0,0.1,0.1,0.1,0.1l3.8,3.8c0.4,0.4,1,0.4,1.4,0s0.4-1,0-1.4l-3.8-3.9C11.8,10.4,11.8,10.4,11.7,10.3L11.7,10.3z M12,6.5c0,3-2.5,5.5-5.5,5.5S1,9.5,1,6.5S3.5,1,6.5,1S12,3.5,12,6.5z\"\/><\/svg><\/a>\n<\/form>\n<\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  link-white\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"https:\/\/tridenstechnology.com\/status\/\">Status<\/a>\u00a0 \/ \u00a0<a href=\"https:\/\/tridenstechnology.com\/knowledge-center\/\">Developers API<\/a>\u00a0 \/\u00a0 <a href=\"https:\/\/tridenstechnology.com\/category\/glossary\/\">Glossary<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space  empty-space-85\"   style=\"height: 85px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_bg_img\" data-ultimate-bg=\"url(https://d2xqcz296oofyv.cloudfront.net/fr/https:\/\/d2xqcz296oofyv.cloudfront.net\/wp-content\/uploads\/2019\/12\/developers.jpg)\" data-image-id=\"4919\" data-ultimate-bg-style=\"vcpb-default\" data-bg-img-repeat=\"repeat\" data-bg-img-size=\"cover\" data-bg-img-position=\"\" data-parallx_sense=\"30\" data-bg-override=\"0\" data-bg_img_attach=\"scroll\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-bg-animation=\"left-animation\" data-bg-animation-type=\"h\" data-animation-repeat=\"repeat\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.2\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1638383870515\"><div class=\"wpb_column vc_column_container vc_col-sm-9\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-671469fdf92fe0cc4\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-671469fdf92fe0cc4 uvc-6505 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-671469fdf92fe0cc4 h2'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;\">Popular Questions<\/h2><\/div><\/div><div class=\"vc_empty_space  empty-space-35\"   style=\"height: 35px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>Who is Tridens?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Tridens is an EU company providing innovative IT solutions, consulting, and software engineering services to help its clients\u2019 businesses become high-performance enterprises.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>What does Tridens Technologies do?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We help companies in the media, communications, insurance, utilities, finance, education, the Internet of Things, healthcare, e-Mobility, Cloud infrastructures, and other industries to design and implement digital solutions.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>Can Tridens Monetization handle all taxation?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes. With our billing software, you can automatize taxation processes and integrate your taxation software like Avalara and SureTax.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>Why do I need Tridens Monetization software?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>You would need our billing software so you can automatize and optimize your processes in becoming an innovative sector disruptor.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>What charging stations does EV Charge software support?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Tridens EV Drive software supports hardware flexibility through OCPP.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-abfa30fffb17da4e1498b71d34b9f2a9.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-abfa30fffb17da4e1498b71d34b9f2a9 > i {\n  margin-right: 8px;\n}<\/style><a href=\"#\" class=\"default-btn-shortcode dt-btn dt-btn-m link-hover-off dt-btn dt-btn-m talk-to-support-btn full-width-btn btn-inline-left \" id=\"default-btn-abfa30fffb17da4e1498b71d34b9f2a9\"><span>Talk To Support<\/span><\/a>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1680594639148 boxshadow-box\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Open Support Ticket<\/strong><\/p>\n<p><a class=\"default-btn-shortcode dt-btn\" href=\"https:\/\/tridens.atlassian.net\/servicedesk\/customer\/portal\/3\" target=\"_blank\" rel=\"nofollow noopener\"># MONETIZATION<\/a><\/p>\n<p><a class=\"default-btn-shortcode dt-btn\" href=\"https:\/\/tridens.atlassian.net\/servicedesk\/customer\/portal\/4\" target=\"_blank\" rel=\"nofollow noopener\"># EV CHARGE<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1765194963126 boxshadow-box\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul class=\"contact-info\">\n<li><strong>Contact us<\/strong><\/li>\n<li><span class=\"color-primary\">Europe<\/span><br \/>\nTitova cesta 2a, 2000 Maribor, Slovenia<\/li>\n<li><span class=\"color-primary\">North &amp; Latin America<\/span><br \/>\n12110 Sunset Hills Rd, Ste 600 Reston, Virginia 20191, USA<\/li>\n<li><span class=\"color-primary\">Asia<\/span><br \/>\nMascot 90, No. 80, Block-II Whitefield, Karnataka 560066, India<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"boxshadow-box\">\r\n  <iframe \r\n    src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2743.3872695901796!2d15.649673469933596!3d46.559806477085544!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x476f77a9bed93d49%3A0x38bb3f29be578872!2sTitova%20cesta%202a%2C%202000%20Maribor!5e0!3m2!1ssl!2ssi!4v1765191687649!5m2!1ssl!2ssi\"\r\n    style=\"border:0; width:100%; height:350px; border-radius:5px;\"\r\n    allowfullscreen=\"\"\r\n    loading=\"lazy\"\r\n    referrerpolicy=\"no-referrer-when-downgrade\">\r\n  <\/iframe>\r\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"modal-trg-txt-wrap-8036\" class=\"ult-modal-input-wrapper ult-adjust-bottom-margin    \" data-keypress-control=\"keypress-control-enable\" data-overlay-control=\"overlay-control-enable\"><span data-class-id=\"content-69fdf92fe1d5f5-06146115\"><\/span>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t(function($){\n\t\t\t\t\t$(document).ready(function(){\n\t\t\t\t\t\tvar selector = \".talk-to-support-btn\";\n\t\t\t\t\t\t$(selector).addClass(\"custom-ult-modal overlay-show\");\n\t\t\t\t\t\t$(selector).attr(\"data-class-id\", \"content-69fdf92fe1d5f5-06146115\");\n\t\t\t\t\t\t$(selector).attr(\"data-overlay-class\", \"overlay-fade\");\n\t\t\t\t\t\t$(selector).attr(\"data-keypress-control\", \"keypress-control-enable\");\n\t\t\t\t\t\t$(selector).attr(\"data-overlay-control\", \"overlay-control-enable\");\n\t\t\t\t\t});\n\t\t\t\t})(jQuery);\n\t\t\t\t<\/script><\/div>\n<div class=\"ult-overlay content-69fdf92fe1d5f5-06146115 \" data-class=\"content-69fdf92fe1d5f5-06146115\" id=\"button-click-overlay\" style=\"background:rgba(51,51,51,0.8); display:none;\">\n\t<div class=\"ult_modal ult-fade ult-small\">\n\t\t<div id=\"ult-modal-wrap-3678\" class=\"ult_modal-content ult-hide\" style=\"border-style:solid;border-width:2px;border-radius:0px;border-color:#333333;\">\n\t\t\t<div class=\"ult_modal-header\" style=\"background:#222222;color:#ffffff;border-color:#333333;\">\n\t\t\t\t<h3  data-ultimate-target='#ult-modal-wrap-3678 .ult_modal-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"ult_modal-title ult-responsive\">Tridens Support<\/h3>\n\t\t\t<\/div>\n\t\t\t<div  data-ultimate-target='#ult-modal-wrap-3678 .ult_modal-body'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"ult_modal-body ult-responsive ult-html\" style=\"background:#222222;\">\n\t\t\t<\/p>\n<div id=\"chatgpt-placeholder\">[wpaicg_chatgpt id=16414]<\/div>\n<p>\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t<div class=\"ult-overlay-close top-right\" style=\"width:20px;height:20px; \"><div class=\"ult-overlay-close-inside\">Close<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Support Search: Status\u00a0 \/ \u00a0Developers API\u00a0 \/\u00a0 Glossary Popular QuestionsWho is Tridens?Tridens is an EU company providing innovative IT solutions, consulting, and software engineering services to help its clients\u2019 businesses become high-performance enterprises. What does Tridens Technologies do?We help companies in the media, communications, insurance, utilities, finance, education, the Internet of Things, healthcare, e-Mobility,&hellip;<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-8027","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support - Tridens<\/title>\n<meta name=\"description\" content=\"Tridens Customer Support. Browse popular questions or open a ticket for your issue. 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