SMS Notifications Setup

This section contains instructions on how to set up SMS Notifications for Tridens EV Charge.

Topics in this document:

Set up SMS notifications for the actions on Tridens EV Charge. Once configuration is established and the configured notification action happens, SMS notification is expected on the targeting receiver.

SMS Provider Configuration

First of all, configuring the SMS notifications provider is required. Currently, Twilio provider is available.

Once you register on Twilio, you can manage your provider configuration in Tridens EV Charge’s dashboard by navigating to System Configuration → Platforms and select Twilio.

Once the form shows up, insert the phone number (E.164 format), client id and client secret, which was provided to you by Twilio following the registration.

SMS Template

In the next step, we need to determine the SMS template(s). To achieve this, go to Business Configuration → Templates → SMS Templates.

There you can manage the message templates. Name the template, assign code as alphanumeric identifier and apply description, if helpful. Then define the dynamically formattable content, which represents an actual content of the SMS notification message.

See Business Configuration - Templates - SMS Templates for more details.

sms-template

Fig 1: SMS template creation

Notification Rules Configuration

Then proceed to the notification rules configuration. Go to System Configuration → Notifications → Notifications and edit your existing configurations. In the Publishers section, add and select new SMS action.

In the Receivers sub-section of a Publisher, add the necessary receivers, as desired:

  • Base: Enter the specific phone number to which the SMS notification should be sent for the action.

  • Customer: SMS notification targets to the destination of customer’s primary contact info phone number, if action is related to the specific customer. Applies for the session related actions, as these are related to the customer. Additionally, as a value, Customer Type group can be selected, meaning that SMS notification will apply only if the customer belongs to the specific customer group.

Notification rule configuration with the SMS publisher

Fig. 2: Notification rule configuration with the SMS publisher