Email Notifications Setup
Topics in this document:
Set up email notifications for the actions on Tridens EV Charge. Once configuration is established and the configured notification action happens, email notification is expected on the targeting receiver.
Email Server (SMTP) Configuration
First step to enable email notifications is to equip yourself with an email server, usually by utilizing the email server hosting provider.
Once Simple Mail Transfer Protocol (SMTP) email server is established, enter the SMTP settings into environment of Tridens EV Charge - these settings are manageable in the Site settings section.
At the point when SMTP host server is configured on environment with username, password, host and port, proceed to configuring the notification template.
Email Template
In the next step, we need to determine the email template(s). To achieve this, go to Business Configuration → Templates → Email Templates.
There you can manage the message templates. Name the template, assign code as alphanumeric identifier and apply description, if helpful. Determine the subject which will appear on the emails. From, to, carbon-copy, blind-carbon-copy and reply-to are optional - note that from (source) can be auto-assigned based on your email server and to (destination) also gets populated by the notification rule’s receivers, as defined in System Configuration - Notifications.
The most important part comes at the bottom, where dynamically formattable content can be defined by using the content builder.
See Business Configuration - Templates - Email Templates for more details.
Fig. 1: Email template creation.
Notification Rules Configuration
Then proceed to the notification rules configuration. Go to System Configuration → Notifications → Notifications and edit your existing configurations. In the Publishers section, add and select new Email action.
In the Receivers sub-section of a Publisher, add the necessary receivers, as desired:
Base: Enter the specific email address to which the notification should be sent.
Customer: Notification targets to the destination of customer’s primary contact info email, if action is related to the specific customer. Applies for the session related actions, as these are related to the customer. Additionally, as a value, Customer Type group can be selected, meaning that notification will apply only if the customer belongs to the specific customer group.
Fig. 2: Notification rule configuration with the email publisher.
