EV Charge App Docs | Tridens Technology – EV Charge App Docs | Tridens Technology

Docs: Customer Onboarding

Mon, 01 Jan 0001 00:00:00 +0000

Topics in this document:

Introduction
Step 1: Insert name, email address, and password
Step 2: Insert additional details
Step 3: Choose a payment type and plan
What next?

Introduction

To onboard a customer, once the EV Charge - Mobile App has been downloaded and installed from either Google Play Store or Apple App Store for Android or iOS, respectively, open the application, click Create account, and follow the steps below.

Figure 1: EV Charge - Mobile App: Home screen

Step 1: Insert name, email address, and password

You are required to insert the customer’s first name, last name, email address, and password. Then, click Next.

Figure 2: Create an account - Step 1

Information:

To go back to the previous step, click Back.

Step 2: Insert additional details

You are required to insert the customer’s address, city, country, postal code, and phone number.

Figure 3: Create an account - Step 2

The EV Charge - Mobile App allows you to search for a country by name.

Figure 4: Search for a country

In addition, you can also search for a city based on the selected country. For instance, choosing Slovenia as the country and searching for Maribor as the city.

Figure 5: Search for a city

Note:

The address, city, and country can be added to the invoice generated for the customer as part of the billing details. This can be achieved when an invoice template is created in Monetization.

From Figure 3, include the country code when inserting the customer’s phone number—for instance, +386 for a Slovenian number.

Information:

From Figure 3, to go to the next step, click Next; to go back to the previous step, click Back.

Step 3: Choose a payment type and plan

Select the customer’s payment type: this could be prepaid, postpaid, or pay-as-you-go.

Figure 6: Choose a payment type

Note:

The payment types (prepaid, postpaid, and pay-as-you-go) can be locked/unlocked. Locking a payment type means it will not be available to your customers for selection in the EV Charge - Mobile App, while unlocking a payment type implies the opposite.

Therefore, you can choose which payment type to make available to your customers based on your business needs.

Pay-now payment type

The pay-now payment type is the most straightforward and is also called pay-as-you-go. By setting the payment type to pay-as-you-go, the customer pays for every separate charging session with a credit/debit card as soon as the session is over.

Therefore, before a pay-now customer can start a charging session in the EV Charge - Mobile App, a credit card must have been entered. To add a credit card in the EV Charge - Mobile App, see Adding a credit card.

Also, with the pay-now payment type, there must be a direct integration with a payment gateway provider—for example, Stripe. The integration with a payment gateway provider is configured in Monetization. For more information, see Payment Gateways.

Tip:

Before the actual charging session starts, a certain configured amount is recommended to be blocked on the customer’s credit card. This is to ensure that the customer has funds available on their credit card before allowing them to start a charging session.

Blocking a certain configured amount on the customer’s credit card can be likened to a pre-authorization.

Pre-authorization

Pre-authorization can be performed using either of three strategies:

No authorization
Only first authorization
Full authorization

No authorization

The customer’s credit card will not be checked for a certain configured amount to determine if the customer can pay for the charging session. Therefore, the customer can start a charging session regardless of whether there is money on their credit card.

Only first authorization

The customer’s credit card is checked once for a certain configured amount before the charging session starts. If the pre-authorization is successful (that is, the customer has a minimum of that amount on their credit card), that amount is blocked on the credit card. Then, the customer can start the charging session.

As soon as the charging session is over, the customer will be charged whatever amount of money accumulated during the charging session. In addition, any remaining funds blocked on the customer’s credit card will be automatically released.

Peradventure, the configured amount previously checked on the customer’s credit card runs out while the customer is still charging; there is no way to determine if the customer will be able to pay for the charging session once it is over.

Suppose the customer cannot pay due to insufficient funds from their credit card, the bill will stay open on their account, and the dunning job configured in Monetization can then send payment reminders to the customer.

In addition, the customer can see their bills in the EV Charge - Mobile App, under Sessions Bills. For more information, see Customer bills.

Full authorization

The customer’s credit card is checked for a certain configured amount. If the pre-authorization is successful (that is, the customer has a minimum of that amount on their credit card), that amount is blocked on the credit card. Then, the customer can start the charging session.

Suppose the pre-authorized amount is reached while the charging session is still ongoing. In that case, another authorization is done. The charging session will then only continue if the re-authorization is successful. If not, the charging session ends, and the amount owed is taken from the customer’s credit card.

Note:

The full authorization ensures the customer can always pay for the charging session.

Prepaid payment type

The prepaid payment type means the customer must pay in advance before starting a charging session. This, therefore, means that the customer will have an account balance containing funds that the customer can use for a charging session. The account balance serves as a wallet, which stores actual money for the customer.

Information:

The money is stored as a balance in Monetization. The money (customer funds) can as well be seen under Plan in the EV Charge - Mobile App. For more information, see Plan.

Note:

The customer can only start a charging session if the account balance (wallet) is not zero.

The wallet can be topped using the customer’s credit/debit card. The customer’s wallet can also be topped up using a voucher code. The voucher code is configured in Monetization. For more information, see Voucher.

Furthermore, you can give the customer some credit from Monetization by changing their balance in Monetization or purchasing a product that grants them credit.

To fund/top-up the customer’s account from the EV Charge - Mobile App, see Adding funds to the customer account.

Tip:

Using the prepaid payment type for your customers is quite popular from a financial standpoint. This is because it can give you a fixed and immediate revenue stream.

Once your customers top up their accounts, regardless if they consume that within the same day, it is immediate revenue for you. The money goes straight to the configured payment gateway provider or the provider that processed the transaction—for instance, Stripe.

Postpaid payment type

The postpaid payment type will lead to the customer having a billing cycle—for example, weekly, monthly, bi-monthly, etc., where all the charges accumulated during that billing cycle will be shown on an invoice.

Therefore, the customer can start a charging session without paying in advance or immediately after the session ends. Instead, as soon as the billing cycle for the customer shifts to the next cycle, the customer receives an invoice showing all their charges accumulated during the previous billing cycle.

Information:

The charges accumulate with each charging session performed by the customer.

The customer can then pay for the invoice via bank transfer, credit card, or cash (if supported). To learn more about how a billing cycle works in Monetization, see Billing cycle.

Information:

Suppose the customer has not paid for an invoice from the previous billing cycle, the dunning job configured in Monetization can be used to send out reminders to customers regarding unpaid bills. It can also be used to recollect the funds and to apply penalty charges.

Note:

A customer can move from one payment type to another. However, you can decide which payment type to enable in the EV Charge - Mobile App.

Choose a plan

When a payment type has been chosen for the customer, select a plan for the customer.

Figure 7: Choose a plan

Note:

A plan is created in Monetization; to learn what it typifies and how it is made, see Plans.

A plan created in Monetization can be hidden from the customer in the EV Charge - Mobile App. This is as a result of the customer’s payment type. When a plan is created in Monetization, you can choose not to support a specific payment type.

For instance, if a plan only supports a prepaid payment type and a customer uses a postpaid payment type, the plan will not be available to the customer for selection.

Information:

From Figure 7 [choose a plan], to go back to the previous step, click Back.

After selecting the plan, conclude the onboarding process by clicking Finish. The customer must confirm their email address to complete the registration and to be able to sign-in to the EV Charge - Mobile App.

Figure 8: Confirm email

Note:

Successfully onboarding a customer (creating an account) in the EV Charge - Mobile App will create an account for the customer in Monetization.

Monetization offers customer relationship management (CRM), which helps to manage all customers related concerns. For more information, see Customers.

Information:

Once the email address is confirmed, from Figure 1 [home screen], they can sign-in to the EV Charge - Mobile App by inputting their email and password.

Figure 9: Sign-in screen

What next?

After signing in to the EV Charge - Mobile App, the customer can start a charging session. For more information, see Starting a charging session.

Docs: Insights

Mon, 01 Jan 0001 00:00:00 +0000

Understanding Your Charging Habits

The Insights feature in the EV Charge app helps you understand your charging patterns and make smarter decisions about when and where to charge your electric vehicle.

With Insights, you can:

See total charging time — view the total minutes spent charging.
View energy consumed (kWh) — total amount of electricity used.
View average cost per kWh — average rate paid during the period.
See total amount spent — sum of all charging costs.
View map overview of sessions — visualize where charging sessions occurred (clustered and individual points).

How to View Your Charging Insights

Go to Insights: From the main menu, tap on the Insights icon.
Filter Your Data: You can view data from the last 14, 30, or 90 days, or select a custom date range.
Explore the Visuals: The app displays your charging data in easy-to-read charts and graphs. For example, you can see a bar chart showing your number of charging sessions per day or a line chart of the energy you’ve consumed over time.

Tracking Your Environmental Impact

The EV Charge app also allows you to see the positive impact you’re making by driving an electric vehicle. The Environmental Impact section shows you how much CO₂ you’ve saved compared to driving a traditional diesel car.

How to Check Your CO₂ Savings

Open Insights: Tap on the Insights icon in the app.
View Your Savings: The app calculates and displays your total CO₂ savings in kilograms. This is based on the distance you’ve traveled (inferred from your charging sessions) and the average emissions of a diesel vehicle.
Track Over Time: You can see your cumulative CO₂ reductions on a monthly or yearly basis.

Analyzing Your Usage Trends

The Usage Trends section provides a detailed history of your charging sessions. You can analyze your charging behavior over time to identify patterns and opportunities for optimization.

How to Analyze Your Usage

Navigate to Insights: Open the Insights section of the app.
Set a Timeframe: Select the period you want to analyze (e.g., past 30 days).
View Detailed Graphs: The app presents your data in various formats, such as:
- Bar Charts: Show the number of charging sessions per day or week.
- Line Charts: Illustrate the amount of energy consumed over time.
- Heat Maps: Visualize the intensity of your charging sessions on different days or weeks.

Docs: Account

Mon, 01 Jan 0001 00:00:00 +0000

Welcome to your account section! Here you can manage all your personal settings and preferences for the EV Charge app.

What you can do in this section:

Manage Your Contact Information
Update Your Payment Methods
Change the App Language
Review Terms and Privacy Policy
Get Help with FAQs & Manuals
Contact Support
Log Out or Delete Your Account

Manage Your Contact Information

Keeping your contact information up-to-date is important. This section shows the details you provided when you signed up.

You can see your:

First and last name
Email address
Phone number
Address

Need to make a change? Just click the Edit icon (). You can also add multiple contact addresses by clicking the Add icon () and giving each one a helpful tag (like “Home” or “Work”). Your primary contact will be tagged as “primary” by default.

Update Your Payment Methods

This is where you manage how you pay for charging. You can see the payment information linked to your account, including your name and address.

Adding a Credit Card

To add a new credit card:

Go to the Payment section.
Click the Edit icon ().
Select “Credit Card” as your payment method and click Save.
Click Add credit card and enter your card details in the secure form.
Click Save.

We don’t store your full credit card details. We only keep a secure token and the last four digits of your card number for reference. You can add multiple cards, but one will always be set as your Primary card for payments.

Change the App Language

You can use the EV Charge app in your preferred language.

To change it:

Go to the Language section.
Click Set language ().
Choose your language from the list.

Review Terms and Privacy Policy

We believe in being transparent. You can review our terms of service and privacy policy at any time. This will take you to a web page with the full details.

Get Help with FAQs & Manuals

Have questions? We’ve got answers! Check out our frequently asked questions and user manuals to get the most out of the EV Charge app.

Contact Support

If you need to get in touch with us, the “Contact us” section will take you to our support page where you can find the best way to reach us.

Log Out or Delete Your Account

Log Out

To log out of the app, simply click the Logout button.

Delete Your Account

If you want to permanently delete your account, you can do so by clicking the Delete account button. Please be aware that this action is irreversible and will remove all your data from our system.

Docs: Plan

Mon, 01 Jan 0001 00:00:00 +0000

Topics in this document:

The customer’s plan
Adding funds to the customer account
- Using a credit card
- Using a voucher code

To access this section, from the EV Charge - Mobile App, click Plan.

The customer’s plan

The plan that the customer is subscribed to is shown.

Figure 1: The customer’s plan

It is divided into two sections:

The actual plan
Active add-ons

The active add-ons are bundles that are active on the customer which are not the EV-charging service itself - such as discounts, special rates, monthly fees, etc.

Information:

Plans are created in Monetization. To learn how they are configured, see Plans.

Also, from Figure 1, the customer can see their funds.

Information:

To fund the customer account, see Adding funds to the customer account.

Adding funds to the customer account

Funds can be added to the customer’s account from the EV Charge - Mobile App using a credit card or a voucher code.

Using a credit card

If a credit card has been inputted into the customer’s account, they can fund it with the credit card. To achieve this, from Figure 1 [the customer’s plan], click Funds.

Figure 2: Funding account with a credit card

Choose the amount and click Pay. This will collect the amount from the customer’s credit card and successfully top up their account with the amount specified.

Note:

Only a customer with a prepaid payment type can fund their account using a credit card.

Information:

To add a credit card in the EV Charge - Mobile App, see Adding a credit card.

Using a voucher code

The customer can fund their account through a voucher code. To achieve this, from Figure 2 [funding account with a credit card], click Do you have a voucher?

Figure 3: Funding account using a voucher code

Insert the voucher code, and click Continue. The voucher code can be used to fund the customer’s account as well as grant the customer a discount or some free resources. For more information, see Voucher.

Note:

Funds can be added using a voucher to the customer’s account, irrespective of the payment type.

Tip:

Using a voucher code to fund a customer account is very popular for those from regions where the major payment providers are not supported.

For instance, suppose you have a web store or a kiosk where you can sell vouchers; you can create vouchers in Monetization and export the codes. The exported voucher codes can then be sold to your end consumers in your kiosk or web store.

Therefore, this will enable your customers to get money into their accounts without a credit card.

Docs: Stations

Mon, 01 Jan 0001 00:00:00 +0000

Topics in this document:

List view
- Starting a charging session
- Reserving a connector
Map view
Filter for a connector
Scanning a QR code

To access this section, from the EV Charge - Mobile App, click Stations.

Under Stations, there are two sections, namely:

List view
Map view

List view

Under the list view, all the chargers created in EV Charge are listed. The list is ordered by the most recently created charger.

Figure 1: Stations list view

Information:

To learn how a charger is created in EV Charge, see Stations.

Additionally, in the list view, the charger’s connectors are shown under each charger; it includes the connector type and charging status. Furthermore, the customer can see the driving distance away from the charger.

Note:

The connector types are standardized types that let your end users know whether or not the connector is compatible with their vehicle.

To get directions on how to navigate from your current location to a particular charger, from Figure 1 [list view], click Navigate.

Starting a charging session

To start a charging session, from Figure 1 [list view] or Figure 5 [map view], click on the connector of a charger: this takes you to the connector details screen.

Figure 2: Connector details

Information:

To go back to the previous screen, click Back.

From Figure 2, clicking Start Session will start a charging session using the connector of that charger.

Figure 3: Charging session

For a charging session to start successfully in the EV Charge - Mobile App, the customer must:

Have their vehicle plugged in before clicking Start Session. Otherwise, the customer will get a message saying the vehicle is not connected.
Add a credit card to their account if they have a pay-now or pay-as-you-go payment type. To add a credit card in the EV Charge - Mobile App, see Adding a credit card.

Note:

For a customer with a prepaid payment type, their wallet must have been funded through a credit card or voucher before they can start a charging session.

To learn more about each payment type, see Choose a payment type and plan.

During the charging session, the customer sees the duration of the session, the delivered energy, the estimated cost, and the power currently being delivered, all in real-time.

Multiple parameters can determine the cost—for instance:

Rating by charge time
Rating by the energy consumed
Rating by idle time (parking)

Also, during the charging session, the vehicle’s charge state can be shown if the charger can provide that information to the EV Charge - Mobile App.

Note:

If the charger cannot give the information of the state of charge of the vehicle to the EV Charge - Mobile App, the customer would have to check for the state of charge from the actual vehicle.

Information:

To go back to the previous screen, from Figure 3, click Back; to end the charging session, click End Session. Clicking End Session will stop and charge the session unless parking/idle fees are enabled. In that case, the session will stop when the vehicle connector is unplugged.

At the end of each charging session, the customer is shown a summary that includes the charger and connector used.

In addition, the summary shows the date, time, duration, quantity (total amount of energy stored in the vehicle’s battery from the session), price per unit, and the total amount to be paid for the charging session.

The total amount paid for the charging session is obtained by multiplying the price per unit by the quantity.

Figure 4: Charging session summary

Note:

The charging session summary can also be viewed later in the EV Charge - Mobile App. For more information, see Charging session history.

Reserving a connector

The customer can reserve a connector. To acheive this, from Figure 2 [connector details], click Reserve.

Note:

Typically, a charger usually has a single connector. Therefore, reserving a connector also means the charger is automatically reserved. However, some chargers can have multiple connectors.

If a charger has multiple connectors that cannot be used simultaneously, the entire charger will be reserved if a customer reserves a connector.

In contrast, if a charger has multiple connectors that can be used simultaneously, then if a customer reserves a connector, the entire charger will not be reserved because a different connector can be reserved and used by another customer.

A connector reserved by a customer in the EV Charge - Mobile App will lock the connector for a short period. This implies that other users will not be able to use the connector; it is shown as a reserved/unavailable connector for the rest of your users.

Information:

The primary purpose of a customer reserving a connector is to ensure that even though the customer is not present currently at the charging station location, the connector can remain vacant for some time as they travel to the station location.

To view the list of all customer reservations in EV Charge, see Reservations.

Note:

As the service provider, you ultimately decide whether to give your customers the ability to reserve a connector in the EV Charge - Mobile App.

Map view

Under the map view, instead of the chargers presented to the customers on a list, the chargers are shown on a map. You can also search by location.

Figure 5: Stations map view

By selecting a specific Charger on the map, the charger’s connectors are shown; it includes the connector type and charging status. Furthermore, the customer can see the driving distance away from the charger.

Note:

The connector types are standardized types that let your end users know whether or not the connector is compatible with their vehicle.

Information:

From Figure 5 [map view], number 46 means forty-six chargers are located in that area. Clicking on 46 will expand that area to show the chargers’ location.

To learn how to start a charging session in the EV Charge - Mobile App, see Starting a charging session.

Filter for a connector

To filter for a connector based on the minimum power that a connector can supply, from Figure 1 [list view] or Figure 5 [map view], click Filter.

Information:

The minimum power is based on the wattage limit configured for the connectors in EV Charge. For more about this configuration, see Create connector.

Figure 6: Filter connectors

Scanning a QR code

The customer can also scan a QR code to start a charging session. To acheive this, from Figure 1 [list view] or Figure 5 [map view], click QR Code.

Figure 7: QR code

Information:

Enabling your customers to start a charging session by scanning a QR code is encouraged because it requires more validation, as it typifies that the customer is at the charging location.

After scanning the QR code, the EV Charge - Mobile App checks if a vehicle is connected to the charger. If there is, it is assumed that to be the customer. Then, the customer is taken to Figure 2 [connector details] in the EV Charge - Mobile App, from where they can start the charging session.

Similarly, from Figure 7 [QR code], the customer can also enter a station number to start a charging session. The station number refers to the code given to the charger when it was created in EV Charge. For more information, see Create charger.

Figure 8: Create charger (code): EV Charge

Information:

Allowing your customers to scan a QR code or to enter a station number (charger code) manually is entirely up to you.

Note:

The customer can as well scan with NFC to start a charging session. To acheive this, from Figure 7, click Scan with NFC.

Docs: AI Assistant

Mon, 01 Jan 0001 00:00:00 +0000

EV Charge AI Assistant

The EV Charge AI Assistant is your personal guide for any questions or issues you might have with charging your electric vehicle. It’s designed to give you quick answers and help you solve common problems with your account, payments, or charging sessions.

How to Use the AI Assistant

When you run into a problem, open the AI Assistant. It will show you a few common topics to help you quickly identify your issue. Just tap the option that best describes your situation.

You can use the AI Assistant to:

Report an issue with a past charging session
Get help when you’re unable to start charging
Ask questions about charging prices
Get support for anything else
Open support ticket to your provider

What the AI Assistant Can Help You With

The assistant is here to support you, the driver. Here are some of the things it can help you with:

Charging Your Vehicle

Report a problem: If a charger isn’t working or you had an issue with a session, you can report it directly through the assistant. Our team will then investigate the issue.
Find a charger: Quickly locate available charging stations near you.
Check compatibility: Get information on whether a charger is compatible with your vehicle.

Payments and Billing

Dispute a charge: If you think there’s an error on your bill, you can dispute the charge.
Understand pricing: Get clear information about charging costs and fees.
Payment issues: Troubleshoot problems with your credit card or other payment methods.

Your Account

Manage your plan: View or change your subscription plan.
Update your details: Keep your account information up to date.
Login help: Reset your password or get help if you’re having trouble signing in.

If there’s a wider network issue or a problem with a specific charger, the AI Assistant will provide you with the most current information and suggest alternative stations if possible.

Docs: Sessions

Mon, 01 Jan 0001 00:00:00 +0000

Topics in this document:

Charging session history
- Filter session history
Customer bills
- Filter customer bills

To access this section, from the EV Charge - Mobile App, click Sessions.

Under Sessions, there are two sections, namely:

Sessions
Bills

Charging session history

This section shows the charging session history of the customer. Each session includes the charger, duration, date-time, quantity (kWh), price per unit, and amount.

Figure 1: Charging session history

Click on the individual charging session to view a complete detail of each session.

Figure 2: Individual session history

Filter session history

To filter the charging session history based on a certain period, from Figure 1 [charging session history], click Period. Then, configure the beginning and end period, and click Save. This will only show the charging session history for that period. For instance, showing the session history from May 1, 2023 - May 31, 2023.

Figure 3: Filter session history

Customer bills

This section shows the history of the customer’s bills which can be obtained from previous charging sessions, the purchase of a product, or the customer’s billing cycle shifting to the next cycle.

Figure 4: Customer bills

Note:

The bills obtained as a result of the customer’s billing cycle shifting pertains to a customer with a postpaid payment type.

From Figure 4, to view the invoice of a bill, click View invoice. To save the invoice as a PDF, click Save as PDF.

Information:

The design of the invoice is configurable in Monetization. For more information, see Document templates.

Filter customer bills

To filter the customer’s bills based on a certain period, from Figure 4 [customer bills], click Period. Then, configure the beginning and end period, and click Save. This will only show the customer’s bills for that period. For instance, showing the customer’s bills from March 1, 2022 - May 31, 2023.

Figure 5: Filter customer bills